Commercial Manager

Recruiter: Krystle James

Career Grade: D

Expiry Date: 16/09/26

Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

About the role

The Commercial Specialist executes a range of workstreams in delivering large and complex commercial and contract processes, managing and monitoring major deals across the BT Group’s services and product portfolio, managing risk and controlling cost.

You’ll be responsible for managing contractual risk, obligations, and commercial performance across a defined area of our specialist business unit. This includes ensuring we deliver on our commitments to customers, maintain sustainable and profitable contracts, and identify opportunities for growth and renewal. You’ll act as the central point of contact for all contractual and commercial matters within your remit, working closely with customers and internal teams to drive value and long-term success.

This job role can be based in Ipswich, Cheltenham, London or Manchester. Hybrid (3 days office based & 2 days remote). Mon-Fri 37.5. DV Security Clearance is required. Must have lived in UK for 10+ years to obtain clearance.

What you’ll be doing

• Act as an interface for customers on all contractual and commercial matters, building trusted relationships at executive level.
• Own end-to-end delivery of contractual commitments, driving revenue growth, cost control, and overall contract profitability.
• Manage contractual obligations, risks, and compliance within governance frameworks, ensuring issues are proactively identified and mitigated.
• Support negotiations, renewals, and change control, ensuring agreements are commercially robust and operationally achievable.
• Identify and unlock growth opportunities within existing accounts, partnering with Client Partners and delivery teams to expand value.

Essential Skills / Experience

• Commercial Management
• Contract Management
• Commercial Acumen
• Problem Solving
• Decision Making

Desirable Skills / Experience

Required Skills (Essential)

• Proven experience in contract management or commercial operations
• Strong commercial awareness and understanding of contractual frameworks
• Excellent communication and stakeholder management skills, including engagement with senior customers

• High attention to detail with the ability to manage complex contractual information

Required Skills (Desirable)

• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Teams)
• Experience working on large, complex or high-value contracts
• Understanding of risk management, governance, and compliance frameworks
• Experience influencing commercial strategy or deal shaping
• Knowledge of contract lifecycle management (CLM) tools or system

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.

You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus

• Access to an online private GP 24/7 for you and your immediate family

• Market-leading paid carers leave with up to 2 weeks off

• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay

• Discounted EE and BT products, including mobile and broadband

• Market leading Pension scheme – 5% from you and 10% from us

• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Ready to connect for good and help shape the future? Apply now

#LI-Hybrid

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.