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BT Group • GBR-London-BTHQ One Braham

Commercial Change Specialist

Employment type:  Full time
9.4

/10

Transparency ranking
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Job Description

Location - London

About the role

As a Commercial Change Specialist, you'll act as the control tower for contractual and commercial changes, ensuring every adjustment to agreements, pricing structures, and commercial terms is managed with precision, clarity, and minimal disruption.

This role is critical in navigating complex business operations and aligning change initiatives with strategic objectives.

You will be required to undergo National Security Vetting to SC or NPPV level.

What you’ll be doing

  • Direct and Coordinate Change Traffic: Monitor and manage the flow of contractual amendments, ensuring they align with business objectives and requirements including through approval processes.
  • Salesforce Management: Proactive Management of Salesforce tool to ensure an up to date pipeline.
  • Maintain Clear Communication Channels: Serve as the central point of contact between delivery teams, finance, legal, and commercial stakeholders to avoid collisions in priorities or timelines.
  • Ensure Safe Landings: Validate that all changes are implemented smoothly, minimizing risk and disruption to ongoing operations.
  • Navigate Complex Landscape: Anticipate potential conflicts in terms, timelines, or compliance, and proactively reroute processes to maintain efficiency.
  • Customer Facing -Work closely with the Authority Change and Commercial team to ensure alignment in target dates.
  • Strong understanding of commercial operations (contracts, pricing, revenue models)

Essential Skills / Experience

  • Proven experience working in a change management role
  • Experience influencing and persuading both internal and external stakeholders
  • Have experience using Salesforce system
  • Have a Strong understanding of commercial operations (contracts, pricing, revenue models)
  • Be highly organised, with experience working within a high-pressured environment

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:
• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now

Company benefits

25 (UK, increasing with service) / 21 (India) days annual leave + bank holidays
Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Bank holiday swaps
Buy or sell annual leave – buy up to 5 days/year pro rata
Carer’s leave – Two weeks paid leave
Cinema discounts
Coaching
Compassionate leave
Complimentary Medical Services
Cycle to work scheme
Employee assistance programme
Employee discounts
Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Enhanced paternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Enhanced pension match/contribution
Enhanced sick pay – 3 months
Faith rooms
In house training
L&D budget – sponsored accreditation available for certain professions
Learning platform – internal and external learning content via Degreed
Learning license – unlimited access
Lunch and learns
Mental health platform access – Silvercloud
Mentoring
Neo-natal leave
Open to job sharing
Open to part time work for some roles
Optional unpaid leave
Private GP service – 24/7 virtual GP access for UK colleagues
Referral bonus
Returnship
Salary sacrifice
Share options
Shared parental leave
Travel loan
Volunteer days – 3 volunteer days per year
Reservist leave
Fertility treatment leave
Pregnancy loss leave
Pregnancy support
Fertility treatment leave
Pregnancy loss leave
Pregnancy support
On-site catering
On-site barista
On-site shower
Modern office
Collaboration spaces
Private booths
On-site wellness room
Open to part-time employees
Open to compressed hours

Working at BT Group

Company employees:

100,000 across BT Group (24,000 at BT Business)

Gender diversity (m:f):

74.3:25.7 (BT Group)

Hiring in countries

Australia

Brazil

Canada

Hong Kong

Hungary

India

Ireland

South Korea

United Kingdom

Office Locations

Awards & Accreditations

Family Friendly

Family Friendly

Flexa awards 2025
Career Progression

Career Progression

Flexa awards 2025

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