Client Director

Job Description

Locations: London

Candidates who are currently on a career break for 18 months or more will also be considered

Why Business?

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

Why this job matters

This role will be responsible for developing and growing client relationships with the MBNL, 3, and EE customer base, and drive the P&L to contribute to the MNO commercial goals and strategy. The role will also be leading the sales requirements for future mobile connectivity which will be fully supported by the Business product and propositions teams.

This role will lead a team of account managers and be key in setting and role modelling best practice for commercial and business management. CR2024

What you’ll be doing

• Contribute to the MNO business strategy with a focus on MBNL, 3, EE and Future connectivity, leading a team of account managers and ensuring they are aligned to the strategy and performing successfully to meet revenue and EDBITDA Wholesale targets.
• Ensuring the team are customer focused and consistently managing opportunity pipeline, whilst also ensuring best practice is delivered to Customers commercially, and providing exceptional service across time, cost and quality,
• Has oversight of clients that fall across their segment of MNO, is involved in engaging with clients to develop account plans by identifying, building and executing growth opportunities within each of the accounts, using emerging technology, market conditions, industry standards and government regulations to inform decisions.
• Develops strategic relationships with C suite level stakeholders at existing and target clients, as well as building close working relationships with peers across MNO and Wholesale, Product ad Propositions to cross sell, upsell, and ensure the best product is launched.

The skills you’ll need

Relationship BuildingStrategic PlanningDecision MakingCustomer ExperiencePerformance ManagementStakeholder Management

What we would like to see on your CV

• Experience of leading a sales team focused on a small number of Major Accounts
• Experience of delivering on business objectives and stretching sales targets, improving results through performance management and coaching creating an operating environment where people want to achieve outstanding results and are highly engaged
• Ability to use insight to make strategic and agile operational decisions enabling the team to win,
• Experience of large complex bid leadership (3-18 months sales cycle times)
• Experience of driving virtual teams to deliver necessary business results

Benefits include

• Competitive salary
• On target commission
• Private medical care
• Car allowance
• Pension scheme (up to 10% BT contributions)
• Flexible Hybrid working
• Access to training and development to help you grow with us
• 25 days annual leave (plus bank holidays)
• Shares Plan
• Flexible benefits: cycle to work, healthcare, etc.
• Discounted BT products and services

Flexible Working

BT have moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.

About us

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.