Business Support Manager

Hybrid 3 days a week together out of our London offices (flexible 2 days remote wherever).

About the role

This is a rare opportunity to become the trusted Business Manager to the Managing Director of Corporate Units Digital.

Corporate Units Digital sits at the heart of BT, enabling the systems, services and platforms that support colleagues across Finance, HR, Legal, Regulatory, Property and other critical business functions. Put simply, it helps create the foundations that allow the wider business to operate effectively every day.

As Business Manager, you'll be a key member of the leadership team, working directly with the Managing Director and senior stakeholders across BT and beyond. You'll help shape strategic priorities, drive execution, coordinate leadership activity and provide the insight needed to support informed decision-making.

This is a highly visible role offering exposure to senior leaders across BT, including Executive Committee stakeholders, whilst providing the opportunity to influence strategy, improve colleague experiences and help drive meaningful business outcomes.

What you’ll be doing

• Acting as a trusted advisor and partner to the Managing Director, helping drive strategic priorities and business objectives.
• Providing oversight of operational performance, governance, actions and leadership team activity.
• Building effective relationships across Corporate Units Digital, BT Group and external partners to drive collaboration and outcomes.
• Turning complex business challenges, escalations and risks into clear recommendations and actionable solutions.
• Producing executive-level briefings, presentations, reports and communications tailored to different audiences.
• Supporting leadership meetings, quarterly reviews, business planning activities and strategic initiatives.
• Identifying opportunities to improve ways of working, colleague experience and organisational effectiveness.
• Working closely with teams across HR, Finance, Strategy, Delivery and Technology to ensure priorities remain aligned and on track.
• Acting as the eyes and ears of the Managing Director, providing insight into what is working well, where support is needed and where intervention may be required.

Essential Skills / Experience

• Proven experience managing and influencing senior stakeholders across a large, complex organisation, including director-level or executive-level stakeholders, multiple business functions and geographically dispersed teams.
• Proven experience leading or playing a significant role in the end-to-end delivery of technology, digital or business transformation initiatives, with responsibility for coordinating stakeholders, managing dependencies and driving outcomes.
• Proven experience translating complex business, operational or technical challenges into clear executive-level communications, recommendations and actions for senior decision-makers.

Desirable Skills / Experience

• Previous experience as a Business Manager, Delivery Manager, Programme Office Lead, Chief of Staff, Executive Assistant or similar role.
• Experience operating within a digital, technology or transformation-focused environment.
• Experience supporting senior leadership teams across multiple locations, cultures or time zones.
• Ability to build extensive networks and use influence to align stakeholders around common goals.
• Experience preparing executive briefings, leadership presentations and board-level communications.
• Knowledge of governance, operational reporting, business planning and organisational performance management.
• Awareness of emerging technologies, AI-enabled ways of working and digital transformation.
• Strong commercial awareness and experience supporting strategic decision-making.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.

You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.