BT Meetings Service Architect

Job Description

What you’ll be doing

• Responsible for the Service Architecture, Design and Transition to achieve Acceptance Into Service for (i) new Product Launches and/or Product Enhancements and/or (ii) Non standard/Complex Customer business opportunities
• Ensure consistent Service Management ethos is employed across all work streams
• Responsible for guiding Subject Matter Experts (SMEs) to ensure all service management activities are identified and addressed within the proposed work stream service solution plans, activities and costs for due diligence, design, transition phase, Day 1, “To Be” and Transformations
• Responsible for the working with Product, Solution Architects, Service Designers and/or Sales to ensure the capture of Product specific and/or Customer service requirements and translating these into an e2e service solution service architecture and set of cost models - optimising business benefit to BT and the Customer, and Revenue to BT as appropriate
• Responsible as required for virtual line management of SMEs in their respective workstream Designs and Transition to achieve Acceptance Into Service for new Product Launches and/or major Customer business opportunities
• Ensure alignment to the BT, Meetings & Calling Service Architecture and/or Winning New Business (WNB) processes, quality gates and required deliverables
• Ensure alignment with wider BT quality gates and required deliverables as appropriate
• Liaise with the Technical Solutions Architect to ensure that based on the technical solution that the service performance and service level management and monitoring within the scope of the work stream solutions is addressed to meet Customer/Business requirements
• Ensure there is continual development of re-useable collateral from a service management perspective for other Product Launches and Customer bid opportunities
• Ensure that solutions leverage existing BT Meetings and Calling and BT shared service strategies as appropriate
• Provide consultancy, advice and/or development of contract and Product schedules pertaining to the Service with Customers and/or Suppliers
• Attend sessions with the Customer to represent BT and its service capability to meet requirements, undertaking negotiation activities if necessary
• Engagement and negotiation with BT internal and external service partners in the definition and delivery of a service architecture to meet the e2e service solution
• Produces complex service architectures and coordinates the production of all underpinning service artefacts, delivering them to account teams and customers for example in line with time and contract specifications
• Translates customer requirements into end to end service solution architectures with a set of cost models during the Win Business process

Skills required for the role

• Excellent understanding of BT
• Detailed understanding of Service Management, ITIL and ISO20,000 – with accreditation to ITIL Service Management V3 as a minimum
• Proven experience in service architecture/design for Product and non-standard/complex new business opportunities

• Proven capability of leading and delivering successful Product/non-standard/complex Service architecture and design solutions (and all service components thereof)
• Proven Service contract commercial/contractual development, negotiation and/or management
• Understanding of Project Management Life cycle and environments to an intermediate level
• Budgetary Management experience of annual/operational budgets for the purposes of costing solutions
• Excellent and proven interpersonal and communications skills
• Excellent influencing and negotiation skills
• Proven Supplier/Service Partner experience
• Proven Risk Management experience