Solutions Architect - Voice

Job Description

Why this job matters

This key role is central to driving BT's business by designing and delivering tailored solutions for customers ranging from small enterprises to global organizations. It's an exciting opportunity to join a dynamic global team at the forefront of technology, where you will lead the creation of end-to-end solutions that meet the complex needs of customers. You will work closely with both technical and service teams, translating business requirements into actionable and deliverable plans that ensure successful outcomes for BT and its clients.

With significant responsibility for developing enterprise or solution architectures, you will manage complex bids and support high-stakes contracts. The role involves collaborating with customers and senior BT stakeholders, providing confidence in BT's design and delivery capabilities. Continuous learning and a focus on business simplification are key to driving the modernization of BT’s offerings, ensuring that every solution delivered is reliable and enhances the customer experience—because everything works better on BT.

What you’ll be doing

The Solutions Architect independently executes a range of workstreams in delivering the overall solution architecture design and mapping of business requirements, as well as organises smooth project delivery empowering the implementation of functional solutions that are fit for purpose and delivered against stated business requirements. Working collaboratively in an office and remote environment to help deliver world class service for our customers.

Typically, assignment complexity will be Lead architect on BT Business complex bids with a TOV up to £100 m that are in multiple and complex geographies. Operating in challenging environments with new or non-standard components, complex combinations of portfolio and custom elements and non-standard SLAs

• Delivers innovative, repeatable solution architectures that address complex technical challenges, meeting customer requirements and driving positive outcomes, while facilitating business stakeholders' understanding of the transformative power of group products, services, and technology.

• Guides partnerships with business and operational stakeholders to conduct technical and business discovery, while driving a culture of knowledge enhancement within the solutions architect team by improving methodologies, customer-facing materials, and mentoring team members as a technical resource

• Contributes to thought leadership by providing expert advice on specific technologies, helping senior leadership shape the long-term direction of solution architecture strategy, while delivering complex, strategic initiatives that align with the company's overall commercial strategy.

• Implements robust recommendations, proposals, and scope of work documents for group engagements while also identifying critical dependencies and gaps

• Act as the technical expert on architecture governance and design authority for development of products and services in line with the published roadmap

Skills You'll Need

• In depth understanding of the key features and functions of the products and services provided by BT Business - Particularly Voice, Contact Centre, Unified Comms related technologies
• Develops solutions based on predefined processes, guidelines, and best practices with the objective that the developed solution fits within the enterprise architecture in terms of information architecture, system portfolios and integration requirements.
• Verifies that solutions will meet business and operational requirements and that the solution fits into a larger architectural strategy and underlying infrastructure.
• Identifies, evaluates, and manages risks by developing and implementing strategies, frameworks, policies, procedures, and practices.
• Develops a compelling proposal including assessment of competitive positioning and identifying steps to be taken.
• Learns skills relevant to position or aspirations.
• Oversees the whole or part of a bidding process, from selecting relevant bids through to writing them.
• Negotiation - Reaches compromise or agreement while avoiding argument and dispute.

Benefits

• A competitive starting salary, embedded in a fantastic total reward package, including a xx% on target bonus
• If you contribute 5% to your Pension, BT will contribute 10%
• 25 days annual leave (plus bank holidays), increasing with service
• Regardless of how your family is made up, all employees will be able to take 18 weeks’ paid leave, and up to two weeks paid leave for Carers
• Huge range of flexible benefits including cycle to work, private healthcare, season ticket loans, as well as retail discounts including our BT shop
• World-class training and development opportunities in an inclusive environment
• Discounted broadband, mobile and TV packages. Including Discovery+ and TNT Sport

Need flexibility? Just let us know your requirements during the application process, and we’ll discuss them with you directly

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.