Automation Specialist

Recruiter: Sakshi Mehrotra

Hiring Manager: Rohit Bhatia

Career Grade: D

What you will be doing (Role Accountabilities)

Design, build, and support RPA solutions, working closely with business stakeholders to automate key BT processes, provide BAU support, and deliver right‑first‑time, cost‑effective automation outcomes.

What you’ll need to succeed (Skills & Experience)

• Proven experience as an RPA Developer (Blue Prism), supporting end‑to‑end delivery and BAU support of automation solutions across enterprise environments
• Strong hands‑on experience with Blue Prism (process studio, object studio, queues, exception handling, control room monitoring) for building and supporting unattended automations
• Experience working with business stakeholders and SMEs to understand process requirements and translate them into robust RPA solutions
• Knowledge of the RPA delivery lifecycle, including process assessment, solution design, development, testing, deployment, and post‑production support
• Ability to create and maintain RPA documentation such as PDDs, SDDs, and operational support documentation
• Strong problem‑solving skills with experience in incident resolution, root cause analysis, and change implementation for live automations
• Understanding of governance, security, and control standards applicable to RPA solutions within large organisations

Good to Have

• Exposure to SharePoint for document management, inputs/outputs, or integration with automated processes
• Working knowledge of the Microsoft Power Platform (Power Automate, Power Apps, Power BI) and how it complements RPA solutions
• Experience integrating RPA with enterprise applications, APIs, databases, or structured data sources
• Familiarity with working in Agile / DevOps delivery models

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.