Ask HR Advisor

Job Description

Hiring Manager: - Dean Goodchild

Hiring location- Gurugram

Recruiter- Tuhin Bag

Mandatory skill set -

• Strong understanding of HR policies, processes, and HR systems (OneHR, MyHR, AskHR).
• Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders and global employees through chat and voice channels .

Good to have skill set- Strong knowldge and understanding about service now tool .

Job Description

In this role, you’ll be a part of the People & HR Service Delivery (P&HRSD) function.

Operating as one unified team, P&HRSD operationalises and enables HR processes, to ensure a consistent and high-quality colleague experience. We are the primary gateway for all HR needs for colleagues and people managers, seamlessly running full employment cycle processes, to deliver vital HR services. Our vision is to create a seamless, connected people experience that empowers individuals and helps BT perform.

We are the experience owners for all things people related. We make every interaction with P&HRSD simple, consistent, and meaningful, so our colleagues can focus on what matters most.
The purpose of this role is to provide an invaluable service to our colleagues in BT, covering the whole colleague lifecycle, delivering high quality HR advice, guidance, and support with outstanding colleague experience.
You will provide a first contact resolution approach dealing with a mixture of HR queries, HR System Support & problems across the whole colleague lifecycle which requires you to, where possible, action the solution live while on chat. You are expected to support our colleagues through different contact methods including live chat and case system. Our aim is understanding our colleague’s priorities and using your knowledge & experience to create the right solutions for them, you will work with all areas of the company and will need to demonstrate excellent communication and stake holder management skills.

Key Responsibilities:

Acting as the first point of contact for managers, employees and other HR team members providing clear, trustworthy advice on HR policies, processes, and tool/systems
• Identifying business development needs
• Using HR information systems to access, input, and compile data
• Ensure we deliver a resolution at the point of first contact if possible
• Proactively own the query to ensure a resolution will be found ensuring expectation are managed
• Ensure continuous self-education on HR Processes, policies, and systems to have an in-depth but broad knowledge of BT HR
• Contribute to the delivery of objectives and service level agreements
• Strive for efficiency and continuously identify improvement opportunities to enhance the colleague experience
• Prioritise own workload in an efficient manner and anticipate problems
• Creating, implementing, and administering employee policies
• Working closely with other internal teams to support and resolve problems where possible

The skills you’ll need

CommunicationIssue ResolutionBusiness Process ImprovementStakeholder ManagementPolicy DesignHR Operations

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

Eligibility Criteria-

As per IJP guidelines
“Please note that as per the IJP guidelines for India if you have an active PIP/Disciplinary sanctions then you cannot apply for a role internally for the duration of that sanction. In circumstances when you are in a disciplinary process but the outcome hasn’t been reached or there is an active appeal then you can apply, however, the Offer could be withdrawn if, subsequently, you’re issued with a sanction or your appeal is unsuccessful.
It is the responsibility of an applicant to not apply to IJP in case if they are on an active PIP/ Disciplinary case/ Warnings or sanction. If such an applicant is found to have applied for a role, then, strong disciplinary action will be taken against that applicant.”