Account Manager

Job Description

Location

Birmingham, Three Snowhill

BT have a 3 days in the office policy, meaning you can work from home two days per week.

About the role

In this Account Manager role you'll be managing customer relationships from a desk-based sales environment, managing a range of between 10-20 customers with a revenue target of several million pounds. You will work closely with field account managers and other internal teams to deliver tailored solutions that meet customer needs. Your day-to-day activities will include sales, problem-solving, and facilitating issue resolution to ensure a positive customer experience while driving revenue growth.

Our Corporate & Public Sector Sales function is focused on delivering exceptional value to government and public sector customers.These often require deeper engagement and bespoke, complex solutions—including advanced integrations. To meet these needs our teams are structured both regionally and vertically, ensuring our field and desk sales professionals are closely aligned with CPS customers—existing and prospective.

We’ve also built dedicated national teams to manage strategic relationships across key sectors including Government, Defence, and Health & Communities.

You will join a highly tenured and supportive inside sales team and work closely with senior account directors, field account managers, and various BT departments. The team prides itself on collaboration, knowledge sharing, and delivering exceptional service to critical public sector customers. You'll be contributing to a well-established group that values loyalty, teamwork, and supports your professional growth.

What you’ll be doing

Essential Skills / Experience

Desirable Skills / Experience

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 50% on target bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme