Account Director, Police South East

Job Description

Location: London, One Braham

About the role

This role involves the management of sales activity for the some of the largest Police forces in England.

This role holds accountability for delivering annual revenue and New Business across your account base which will require a thorough understanding of the Sales process, including how budgets are aligned and used for resourcing to win new business with a high degree of autonomy with customer relationships whilst adhering to BT’s code of practice.

What you’ll be doing

• Proactively driving the Account Strategy function by owning the creation of and managing the ongoing Account strategy and Account Development Plan for the customers
• Takes responsibility for developing successful, sustainable and profitable long- term relationships with customers within a complex hierarchy structure, to include responsibility for escalation management to appropriate level
• Proactively develops a strong understanding of the customer’s known ( and unknown) requirements and transformational roadmap. Ensure those account development plans are in place for each customer accurately portraying the competitive landscape and how BT is positioned within it.
• Creates industry level consortia to identify and solve medium to long term business problems
• Drives customer satisfaction improvements increasing Net Promoter score within the account. Define, develop and own key customer relationships and customer contact strategy.
• Manages key stakeholders effectively both internally and within the customer environment to achieve best outcomes on behalf of your customer
• Hold internal stakeholders to accounts on behalf of your customer
• 3/2 split will require frequent presence at key customer sites

Essential Skills / Experience

• Commerical awareness: externally recognised expert within the company for the clients ICT needs and within the client base
• Business acumen: demonstrable ability to Identify, Influence and deliver the sales strategy and the plan for the accounts in order to defend existing revenues and create the platform for incremental profitable revenue growth.
• Negotiation skills: possesses strong ability to reach win-win solutions. Successfully completes complex negotiations
• Relationship and stakeholder management: possesses strong stakeholder management skills to effectively establish communication channels/techniques to influence the wider senior stakeholder team. Manages internal and external stakeholders
• Likely to have a minimum of 5 years sales management experience in Telco or Technology sectors
• Proven experience using extensive knowledge of BT Products and services (or understanding of Mobile, Fixed Voice, Cloud and data within the Telco or Technology sectors) to deliver commercially sound complex customer solutions/ managed services whilst maintaining a positive experience for customers OR Proven experience within the Policing sector
• Proven personal sales experience in Telco or Technology sectors with proven credibility to operate at xx-suite level within UK Private and, or Local Government sector.
• Awareness of a range of selling techniques and a professionally recognised accreditation such as SPIN, NLP or similar
• Proven experience creating a virtual team to deliver commercially sound complex customer solutions/ managed services whilst maintaining a positive experience for customers
• Strong track record of sales and account development working with public sector customers

MANDATORY

• Non-Police personnel vetting (NPPV) clearance required

Our Package

• On target bonus​
• Health Care
• Car Allowance
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%​
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.​
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.​
• 25 days annual leave (not including bank holidays), increasing with service​
• 24/7 private virtual GP appointments for UK colleagues​
• 2 weeks carer’s leave ​
• World-class training and development opportunities​
• Option to join BT Shares Saving schemes.​

About us

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.