BT Business • Eldon House, Sheffield, United Kingdom

Account Development Professional

Salary:  Competitive with benefits

2 days/week at home

A little flex time

Job Description

Closing Date: 12/06/2024

Location: Sheffield Digital Campus, 1a Concourse Way, Sheffield, South Yorkshire, England, S1 2BJ

Why this job matters

Our SMB sales team (desk, indirect, and local business units) ensures that UK businesses with 100 employees or fewer can easily access the best channels or resources for their non-customised product needs at standard rates. We

adopt a national strategy to serve these smaller customers.

By managing channels proactively, focusing on marketing, and offering strong propositions, we deliver an excellent customer experience at the lowest operating cost, reducing customer effort and maximising market coverage.

We support Local Businesses in achieving data network targets and collaborate with Field sales teams to identify and capitalise on high-value cross-sell and upsell opportunities within their existing customer base, maximising account value.

What you’ll be doing

• Provide technical expertise to support named accounts and new business opportunities.
• Use specific technical knowledge of BT products and services to develop customer offerings.
• Monitor and understand BT’s competitors’ products and services.
• Create growth opportunities within the Local Business (LB) area.
• Refer warm leads to Desk or Field teams, or close sales within the team as appropriate.
• Share learnings across the LB area, BT team, and with Field Sales Specialists, PSMs, and RSMs.
• Maintain high expertise in the BT Data Portfolio and educate the LB area.
• Analyse key product wins and losses, sharing insights across the sales community.
• Support data network targets, protect BT Net from churn, and collaborate with Senior Managers on data issues.
• Convert leads from and Service.
• Provide market and competitor insights.

The skills you’ll need

• Excellent communication and presentation abilities
• Effective negotiation and persuasion techniques
• Strong relationship-building and networking capabilities
• Ability to identify and address customer needs
• Proficient in product knowledge and market trends
• Competent in closing sales and sealing deals
• Skilled in handling objections and overcoming challenges
• Expertise in upselling and cross-selling strategies
• Data-driven approach to sales and performance analysis
• Adaptability and resilience in a competitive environment


• 50% OTE
• Pension scheme (up to 10% BT contributions)
• Flexible Hybrid working
• Access to training and development to help you grow with us
• 25 days annual leave (plus bank holidays)
• Shares Plan
• Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.
• Discounted BT products and services

Our working model

BT has adopted a hybrid working model, allowing you to work from home two days per week. This means you’ll be at your contractual location three days a week, with specific days agreed upon with your line manager.


Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.


Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Company benefits

25 (UK) / 21 (India) days annual leave + bank holidays
Open to job sharing
Open to part time work for some roles
Flexible working week
Mental health platform access
Compassionate leave
Cinema discounts
Buy or sell annual leave – buy up to 5 days/year pro rata
Bank holiday swaps
Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Shared parental leave
Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Cycle to work scheme
Faith rooms
Pension match/increase
Salary sacrifice
Share options
Employee discounts
Employee assistance programme
Volunteer days – 3 volunteer days per year
Lunch and learns
L&D budget
Season ticket loan
Enhanced sick pay – 3 months
Optional unpaid leave
More information needed
More information needed
More information needed
Work-life balance
More information needed
Role modelling
More information needed
More information needed

Working at BT Business

Company employees

100,000 across BT Group (24,000 at BT Business)

Gender diversity (male:female)

74.3:25.7 (BT Group)

Office locations

UK wide (London, Birmingham, Bristol, Manchester, Liverpool, Glasgow & more), ROI, India, Hungary, Spain, United States, Australia

Hiring Countries

United Kingdom

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