2nd Line Delivery Professional

Job Req ID: 58424

Posting Date: 13/08/2026

Function: Service

Location: London, Sheffield, Birmingham, Manchester or Glasgow

Salary: Competitive

Note: There is a requirement to work a shift team pattern to cover customer deliveries (after training). Whilst the role is largely undertaken during the normal working business day there is a requirement to cover late shifts and Saturday working to meet customer and business demands.

About the role

This role provides technical service delivery to our customers through the use of Data Services technologies. By using market leading products and applying BTs process, quality and intellectual property, we provide our customers with services to facilitate their objectives through the power of communication. The role requires a skilled technical engineer who is an innovative, engaging, driven individual and has a proven record of achievement.

Please note you must either hold or be eligible for SC (Security Clearance), BPSS & NPPV 3 Clearance for this role, which will require a minimum of 5 years working history in the UK to be eligible.

What you’ll be doing

• Utilising experience and evolving technical ability to resolve technical delivery incidents, changes or problems relating to connectivity solutions for dedicated internet access and IP VPN.
• Progressing service delivery requests in line with agreed processes and procedures on both customer and provider edge routers and devices.
• Working effectively with the customer and/or their representatives, and other parts of BT during production, delivery & development.
• Providing remote support to onsite engineers during solution deployment and resolving issues.
• Actively supporting and implementing efficient ways of working and cost reduction.

Essential Skills / Experience

• Hands-on experience delivering Data Services technologies, including LAN/WAN, Cisco and Cisco Meraki solutions, with proven ability to configure, commission and support Cisco routers and related network services.

• CCNA certified (or equivalent networking qualification) with practical experience across routing, switching, VLANs, WAN, LAN, Wi-Fi, BGP, HSRP, IP addressing, diagnostics, troubleshooting and PE/CE router configuration in a delivery environment.

• Proven ability to take ownership of technical deliveries, incidents and changes through to resolution, supported by strong organisational, prioritisation, communication and problem-solving skills while managing competing priorities and maintaining customer focus.

Hands-on experience delivering Data Services technologies, including LAN/WAN, Cisco and Cisco Meraki solutions, with proven ability to configure, commission and support Cisco routers and related network services.

CCNA certified (or equivalent networking qualification) with practical experience across routing, switching, VLANs, WAN, LAN, Wi-Fi, BGP, HSRP, IP addressing, diagnostics, troubleshooting and PE/CE router configuration in a delivery environment.

Proven ability to take ownership of technical deliveries, incidents and changes through to resolution, supported by strong organisational, prioritisation, communication and problem-solving skills while managing competing priorities and maintaining customer focus.

Desirable skills/experience

• CCNP certification, working towards CCNP, or progressing towards another equivalent advanced vendor networking certification.
• Experience supporting complex technical deliveries involving PE/CE router configuration, commissioning, troubleshooting or service-impacting change activity.
• Experience working across multiple stakeholders to resolve technical blockers, manage escalations and driving delivery issues through to completion.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.