Operations Shift Engineer - 24x7 Shift

Job Req ID: 62289

Posting Date: 27/08/2026

Function: Network Shift Operatons

Location: Chippenham

About the role

In this role, you will support the delivery of resilient and secure services by maintaining and supporting the customer’s secure global data network. Working as part of a small team of multi skilled specialists, you will help ensure the availability, performance, and resilience of a high profile secure service underpinning critical operations.

Through proactive operational management and effective issue resolution, you will contribute to the stability and protection of key systems, reinforcing customer confidence and BT’s position as a trusted partner.

The successful candidate will need to be eligible for Government Security Clearance to DV Level and must be in possession of a British passport only (dual passports holders will be ineligible for this level of clearance).

What you’ll be doing

• Resolve technical and service issues across a complex global IP network, coordinating with internal teams and ensuring clear communication throughout.
• Produce accurate, timely operational and performance reporting to support service availability targets.
• Provide 2nd line incident support, including fault prioritisation, diagnostics, and escalation of complex issues to operational management.
• Maintain strong working relationships with customers, suppliers, and internal stakeholders while ensuring compliance with security, regulatory, and safety policies.
• Deliver Service Operations activities, ensuring 24/7 coverage on a shift rotation basis and aligning services to customer requirements.
• Support tactical improvements by contributing to process enhancements, proactively learning new network technologies, and assisting in refining support systems and procedures.• Maintain accurate operational, contractual, and security documentation to support effective service delivery and compliance.