boxxe • York, United Kingdom

3rd Line Engineer

Employment type:  Full time


A little flex time

Job Description

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

Your Mission 💪

The 3rd line engineer will be a key part of the Secure Services Team within boxxe and provide Support, Management and Administration to a broad range of Technologies\Services for all our Managed Service customers. Services include Public and Private Cloud, Networking and Systems Infrastructure (Computer, Storage etc.)

What you’ll be doing 🎯

  • Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations across a wide range of customer environments.
  • Monitoring, maintaining and patching of an Azure Stack System
  • Performing disaster recovery operations and data backups when required.
  • Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
  • Proactively monitoring system performances to ensure all environments are operating efficiently and implementing changes where necessary to ensure optimum performance.
  • Manage and monitor installed systems and infrastructure for our customers.
  • Proactively ensure the highest levels of systems and infrastructure availability
  • Maintain security, backup, resilience, and disaster recovery strategies.
  • Write and maintain user guides, and knowledge-based articles to improve system efficiency and lower the human intervention time on any tasks.
  • Liaise with Vendors and other boxxe technical personnel for problem resolution.
  • Participate in the Out of Hours on call rota.

What experience we think you’ll need 🚀

  • Proven working experience in installing, configuring, and troubleshooting Windows and Linux based environments.
  • Good cloud knowledge, preferably in Azure/Azure Stack
  • Experience with virtualization and containerization (e.g., VMware, Hyper-V)
  • Experience with monitoring systems (e.g., Logic Monitor, SolarWinds, PRTG etc.)
  • Good networking knowledge and experience of OSI (Open Systems Interconnection) network layers, TCP/IP
  • Experience of typical enterprise level hardware vendor solutions (e.g., Compute, Storage, LAN, WLAN, EUC)
  • Experience of producing quality support documentation
  • Desirable vendors certifications include: CCNA, MCSA, VCP or similar

At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices.boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.

Company benefits

Enhanced maternity leave
Enhanced paternity leave
Work from anywhere scheme
24 days annual leave + bank holidays
11.5 Days Volunteer Leave
We work flexible hours
Private medical insurance through Vitality
Personalised Learning and Development
Progression path and support from leadership

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options boxxe provides and then we anonymously survey a statistically significant proportion of their employees to make sure boxxe is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at boxxe

Company employees


Gender diversity (male:female)


Office locations


Hiring Countries

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
Professional Services

Professional Services

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023
Consultancy & Agency

Consultancy & Agency

Industry awards 2022

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