IFS Service Desk Coordinator

Job Description

IFS Service Desk Coordinator

BMT is dedicated to tackling the most crucial engineering challenges of our era, fostering an environment where individuals with exceptional technical expertise provide meaningful, practical solutions. Committed to creating a safer, more efficient, effective, and sustainable future, BMT values diversity, equity, and inclusion, recognizing their pivotal role in achieving our business purpose. Learn more about BMT at www.bmt.org.

At BMT, we pride ourselves on being a verified flexible workplace, providing freedom and choice. We understand not everyone has the same needs in order to make work work for them and their lives - we'd love you to discuss any requirements for flexibility with us - we can't promise to fulfil every request but we do promise to listen to what matters to you. Learn more about our flexible status at Flexa Careers

Why Work for Us?

Joining BMT means gaining access to a comprehensive set of employee benefits designed to empower your success. In addition to a competitive salary, our offerings encompass health, family, finance, and personal development, including:

· Private Medical (family coverage)

· Enhanced Pension

· 18 weeks enhanced maternity pay (after a qualifying period of 1 year)

· Family friendly policies

· Committed to an inclusive culture

· Wellbeing Fund – an annual fund for personal hobbies or interests

· 26 Days Annual Leave (plus bank holidays)

· Holiday Trading

· Retail Vouchers

· Professional Subscriptions

About the role

As an IFS Service Desk Coordinator, you’ll be part of the BMT support team, offering essential administrative and documentation support to the IFS Product Owner, the IFS Product Manager, and all IFS users.

Your responsibilities include:

• Managing the day-to-day administration and maintenance of BMT’s ERP system
• Diagnosing and resolving system issues through a dedicated Service Desk
• Supporting IFS users by delivering timely and professional assistance
• Assisting in the design, development, testing, and maintenance of the IFS system
• Helping with data integration to ensure business data flows smoothly across systems
• Supporting the preparation and creation of IFS-related training materials
• Maintaining user permission sets and role configurations
• Keeping the IFS SharePoint site up to date
• Administering IFS trackers, registers, and logs

In terms of location, we have offices in Bath, Bristol, London, Southampton, Plymouth and Fareham and we are happy to explore flexible and hybrid working arrangements. Please note that travel to customer sites or to attend meetings may be required. This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.

About you

We’re looking for someone who is highly skilled in digital tools and technology, with a keen eye for detail. You should have experience in project controls, information management, and technology implementation. A background or interest in ERP best practices would be beneficial, as would a commitment to continuous improvement and accuracy.

Key qualities we’re looking for:

• Strong digital literacy
• Attention to detail
• A focus on continuous improvement and accuracy
• Problem-solving skills
• A strong team player
• Good interpersonal skills
• Willingness to learn and develop

Missing skills? Let us be the judge! BMT are passionate about people; we recognise that technology moves quickly and that no one can learn everything, which is why we seek those who can adapt and demonstrate the aptitude to learn. With enthusiasm and the right attitude, we can help you discover your potential.

What's Next?

If you’re detail-oriented, tech-savvy, and enjoy working as part of a team, we’d love to hear from you! Please submit your application to join our supportive and dynamic team at BMT.

A message to recruitment agencies: We receive applications exclusively via our ATS. Please note that we do not accept CVs submitted via email to the HR department or staff within our Operational teams. We will not progress CVs shared on a speculative basis by email and you accept our right to pursue such candidates with no obligation to third-party terms and conditions or liability to a fee