Join BD as an Order Fulfillment Specialist in Riyadh, Saudi Arabia, working on-site in a full-time capacity. You will process sales orders, manage customer service inquiries, and collaborate with internal teams to ensure seamless order fulfillment in the medical technology sector.
Requirements
Bachelor Degree in Logistics, Supply Chain, Business Management, Commerce, or equivalent.
5-7 years of experience in a customer service environment within Healthcare Pharmaceuticals or Medical Devices.
Mandatory experience in dealing with NUPCO and governmental hospital deliveries.
Proficiency in SAP, MS Office, Excel, Outlook, and SFDC.
Excellent verbal and written communication skills in English.
Skills & Responsibilities
SAP: Accurately process customer orders, billing, credits, returns, and consignment transactions using SAP as the sole ERP system.
Customer Service: Monitor daily customer requests, investigate issues, and resolve inquiries and complaints professionally within SLA guidelines.
Stakeholder Coordination: Coordinate delivery appointments through NUPCO and work closely with warehouse, logistics, sales, and finance teams.
Data Management: Maintain accurate records of interactions, update operational trackers, and prepare reports to support business performance.
Potential transition routes: People from customer support or logistics coordination roles in healthcare may bring relevant administrative and stakeholder management skills, alongside meeting the stated experience requirements.
Job description
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
Our vision for “function or BU” at BD
Customer Services is a strategic partner to both our customers and businesses and focus on creating exceptional customer experiences and generates revenue growth.
About the role
As an Order Fulfillment Specialist, you will process Sales Orders, GRVs, Consignment Billings, Consignment Replacements, and Credit Notes. You will take ownership of customer issues from receipt to resolution, ensuring professional support and high customer satisfaction. The role requires efficient mailbox categorizing, accurate processing in SAP as the sole ERP system, and effective communication with internal and external stakeholders
Main responsibilities will include:
Process customer orders, billing, credits, returns, and consignment transactions accurately in SAP.
Monitor and manage daily customer requests, ensuring orders are processed and fulfilled on time.
Respond to customer inquiries, complaints, claims, and service requests in a professional and timely manner.
Investigate and resolve order, delivery, invoice, and product-related issues, escalating when required.
Manage and prioritize incoming emails in the shared customer service mailbox and ensure SLA compliance.
Coordinate delivery appointments through NUPCO and other customer platforms.
Work closely with warehouse, logistics, sales, and finance teams to resolve stock, delivery, and operational issues.
Track open customer cases and follow up until resolution and closure.
Maintain accurate records of customer interactions, transactions, complaints, and returns.
Prepare reports and update operational trackers to support business performance monitoring.
Provide proactive communication and customer support to build strong customer relationships.
Use SAP, Excel, Outlook, MS Teams, Power BI, and SFDC to manage transactions, reporting, and customer service activities.
Ensure data accuracy, compliance with company procedures, and continuous improvement of customer service processes.
About you
Bachelor Degree in Logistics, Supply Chain, Business Management, Commerce, or an equivalent or higher qualification
5-7 years’ experience in a customer service environment, experience within Healthcare Pharmaceuticals, or Medical Devices,
Must have the experience in dealing with NUPCO & Governmental hospital deliveries.
Proven proficiency in MS Office, Outlook, ERP systems SAP HANA (advantageous)
Excellent verbal, written, and listening skills in English
Supervisory or Team Leader experience will be an advantage
Strong on English communication skills, problem solving skills supported by active listening
Customer-focused with the ability to adapt to different personality types
Ability to multi-task, prioritize effectively, and meet deadlines
Self-starter with a strong customer-centric approach
High attention to detail
Strong administrative and documentation skills
Excellent organizational and record-keeping abilities
Able to work under pressure
Proactive approach to customer and team support
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
