Join BD as a Document Coordinator in Stuart, USA, where you will support the Interventional Urology and Critical Care team. This is an on-site role requiring a minimum of 4 days in the office per week, with a standard first shift schedule and a late shift once a week from 9:30 AM to 5:30 PM EST. You will be responsible for gathering medical documentation, meeting call center goals, and ensuring compliance with healthcare guidelines.
Requirements
Minimum High School Diploma or GED required.
Minimum 1 year of call center or customer service experience required; medical industry experience preferred.
Proficiency in Microsoft Office Applications and call center telecommunications software.
Strong analytical, mathematical, and problem-solving skills.
Ability to work required shift hours including one late shift per week.
Skills & Responsibilities
Customer Service & Communication: Manage inbound and outbound calls, faxes, and emails to obtain medical documentation and resolve customer service inquiries professionally.
Compliance & Documentation: Adhere to phone activity standards, Medicare guidelines, HIPAA, and track daily production and sales logs.
Administrative & Analytical Support: Read, analyze, and interpret medical supply publications and insurance guidelines, applying intermediate math and advanced analytical reasoning.
Potential transition routes: People from administrative support, healthcare reception, or retail customer service roles may bring relevant communication and organizational skills, alongside meeting the required customer service experience.
Job description
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
Our vision for Interventional Urology and Critical Care at BD
Urology and Critical Care (UCC) is an established and trusted partner in urinary healthcare, developing complete solutions which optimize the urine drainage process in the Acute Care Hospital setting and Home Care.
Key responsibilities will include:
Contacts physician office staff via phone, fax, and/or e-mailed to obtain medical documentation
Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines
Able to identify and professionally resolve customer service- related issues
Works in conjunction with Sales Operations to identify and support customer service- related initiatives as defined by company goals and objectives
Meets or exceeds daily, weekly, and monthly inbound or outbound call goals in conjunction with productivity measurements as communicated by direct supervisors
Adheres to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes
Tracks daily production and submits daily sales logs to direct supervisor
Ability to work within Special Projects, Progress Notes, and/or Service Ticket Team as business needs require
About you: To be successful in this role, you require:
Minimum High School Diploma or general education degree (GED)
Minimum 1 year call center or customer service experience. Medical Industry experience is preferred
Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools, write internal and external business correspondence and effectively present information and respond to questions from management, team members, and/or customers
Ability to apply intermediate math skills and calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
Ability to solve practical problems and deal with a variety of variables and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Advanced analytical reasoning including the ability to forecast exponentials within workflow processes and reason against outside factors
Knowledge of Microsoft Office Applications; Ability to utilize call center telecommunications software
Shift requirement: must be able to work late shift 9:30 AM- 5:30PM EST 1x a week; all other days, first shift, EST.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
