BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
The Credit & Collections Team Lead META is responsible for leading the regional Credit & Collections team across the Middle East, Turkey and Africa region. The role is accountable for driving cash flow performance, minimizing bad debt risk, supporting sustainable business growth, and ensuring compliance with BD credit and collections policies.
The Team Lead provides day-to-day leadership of the collections team, manages escalations, supports key customer relationships, and partners closely with Sales, Customer Service, Finance, Operational teams. The role requires balancing commercial priorities with risk management in a region characterized by diverse market conditions, government customers, distributor models, bank guarantees, letters of credit, and varying payment practices.
Lead, coach and develop a team of Credit & Collections professionals.
Foster a high-performance culture focused on accountability, customer centricity, and continuous improvement.
Conduct regular performance reviews, coaching sessions and development discussions.
Ensure adequate workload balancing, portfolio allocation and business continuity planning.
Lead daily operational reviews and team huddles to drive performance and issue resolution.
Drive achievement of regional DSO, overdue and cash collection targets.
Monitor portfolio performance and ensure timely collection activities on overdue balances.
Review collection strategies for key and high-risk customers.
Lead customer escalations and support negotiations of payment plans when required.
Ensure effective prioritization of collection efforts based on risk, value and business impact.
Coordinate actions to accelerate dispute resolution and improve collection effectiveness.
Follow up on customer exposure, credit limits and payment terms.
Review high-risk accounts and recommend mitigation actions.
Support decisions related to bad debt provisions, write-offs.
Ensure appropriate monitoring of bank guarantees, letters of credit and other financial securities.
Identify emerging customer or country risks and proactively develop mitigation plans.
Follow up on Customer Order Releases & approvals
Build strong partnerships with Commercial Leaders, Account Managers, Finance, Customer Service and Legal teams.
Support customer visits and executive-level customer discussions where necessary.
Act as primary point of contact for collections escalations within the META region.
Collaborate with external collection agencies and legal partners where required.
Influence business decisions through data-driven insights and recommendations.
Drive standardization and best practice adoption across the META portfolios.
Support implementation of Customer Finance transformation initiatives and system enhancements.
Monitor adherence to collections policies, procedures and controls.
Promote a continuous improvement mindset focused on efficiency and customer experience
Ensure compliance with internal controls, SOX requirements and company policies.
Maintain appropriate documentation of collection activities, disputes, legal cases and customer agreements.
Ensure audit readiness and timely remediation of identified gaps.
Support data quality and customer master data governance.
Bachelor's Degree in Finance, Accounting, Business Administration or related field.
5+ years experience in Credit, Collections, Accounts Receivable or Customer Finance.
2+ years experience leading teams in an international environment.
Experience working with diverse markets and customer segments.
Experience managing escalations, legal collections and credit risk.
Strong understanding of Credit & Collections processes.
Knowledge of AR aging, DSO management, cash forecasting and credit risk assessment.
Experience with ERP platforms (SAP ECC / SAP S4HANA preferred).
Strong analytical and reporting skills.
Proficiency in Power BI, Excel and collections management tools.
Strong communication skills in English and Arabic
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
.
SAU Riyadh - Centria Office Building
ARE Dubai - Middle East, EGY - Cairo, TUR Istanbul - Rüzgarlıbahçe Mah
