Service Desk Administrator

Job Description

Service Desk Administrator

Job Location: Melbourne, Vic.

Who we are:

Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow – shaping a safer future, for all of us.

From the depths of the ocean, to the far reaches of space – there’s no limit to where a career at BAE Systems could take you.

Role Description:

Reporting to the Service Desk Team Lead, the Service Desk Administrator will provide an exceptional level of service support to clients and team members across the JORN ICT environment.

The Service Desk Administrator will add to a positive culture of triaging and supporting various client requests and (where required) will escalate requests for support to the relevant ICT teams for further support.

The Service Desk Administrator will ensure continuous improvement into the environment by creating and updating procedures and processes to ensure a relevant and up-to-date support system is maintained.

Core Duties:

• Achieve and exceed service performance targets by collaborating closely with JORN Enterprise ICT team
• Provide technical support by triaging and resolving Service Requests through phone calls, walk-ins, email and the Service Desk incident and request management tool
• Deliver hands-on and remote hardware and software support, including desktop deployments, rebuilds, hardware repairs, software installations, and general troubleshooting
• Maintain accurate ICT asset records by updating the asset management database and conducting routine spot-checks and audits
• Protect system security and integrity by managing secure file transfers, applying operating system patches, and ensuring antivirus tools are up to date
• Contribute to ICT continuous improvement and project work, supporting the delivery of technical upgrades and transformation activities

About You

• A current security clearance preferably NV2
• Ability to sign for access to ITAR information
• Customer service or previous Service Desk experience desirable but not essential

JORN – Jindalee Operational Radar Network

The Jindalee Operational Radar Network (JORN) is a connected series of three remote over-the-horizon radars (OTHR) located in Queensland, the Northern Territory and Western Australia. The state-of-the-art defence system provides wide-area surveillance at ranges of 1,000 to 3,000 kilometres and plays a vital role in supporting the Australian Defence Force’s (ADF) air and maritime operations, border protection, disaster relief and rescue operations

Why BAE Systems?

Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work – this is a place where you can grow your career with confidence and be empowered to be your best. You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family – support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make.

A place where everyone can thrive

We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do.

We support our veteran community through VetNet Australia, along with initiatives such as Reserve Service Leave, a Veteran Mentoring Program, and partner-supported programs.

We welcome applications from all candidates and strongly encourage Aboriginal and Torres Strait Islander peoples to apply.

We are proud to be recognised as an employer of choice for women by WORK180 and recipients of the Benchmarcx Top Employer for Candidate Experience Excellence 2026. As members of the Circle Back Initiative, we commit to responding to every applicant.

If you require any reasonable adjustments during the recruitment process, please contact our recruitment team to discuss the support you may need. You can also connect with us via Careers and Employment.

Security statement

Please note, as a defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain one. Further information regarding security clearances. International Traffic in Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role. Please visit this webpage for more information