IT Engineering Support

Location(s): UK, Europe & Africa : UK : Frimley || UK, Europe & Africa : UK : Gloucester || UK, Europe & Africa : UK : Leeds || UK, Europe & Africa : UK : London

Job Title: IT Engineering Support

Location: Hybrid – Leeds, Gloucester, Frimley, London – you will be required to be based in the office 2 days per week

We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role

What you’ll be doing

Onboarding Management

• Proactively manage onboarding requests.
• Engage with resourcing teams to identify upcoming new joiners and leavers.
• Coordinate account request, setup, configuration, testing, and verification activities for new starters.
• Work closely with support and technical teams to ensure account requests are appropriately prioritised and completed within agreed timescales.
• Manage account disablement and deletion activities for departing personnel.
• Track and report onboarding progress, providing regular status updates to relevant stakeholders.
• Maintain onboarding records and ensure processes are followed consistently.

Service Coordination and Stakeholder Engagement

• Act as a key point of contact between business users, support teams, and service providers.
• Facilitate effective communication to resolve onboarding and access-related issues.
• Monitor service request fulfilment activities and escalate issues where necessary.
• Support the coordination of activities across multiple teams to ensure service delivery objectives are achieved.

Continuous Process Improvement

• Maintain and update onboarding and support process documentation.
• Review existing processes and identify opportunities for efficiency improvements.
• Engage with technical and support teams when service offerings or technical solutions change.
• Work alongside Management and support functions to identify recurring issues and implement process enhancements.
• Contribute to continuous improvement initiatives that enhance service quality and user experience.

Your skills and experiences

Essential

• Experience working in a business support, PMO support, service support, or administration environment.
• Understanding of user onboarding and account management processes.
• Experience using Microsoft Excel for tracking, reporting, and data management.
• Experience using Jira and Confluence for workflow management and documentation.
• Existing Security Check (SC) clearance.

Desirable

• Experience working within secure or regulated environments.
• Knowledge of Continuous Process Improvement methodologies and practices.
• Current Developed Vetting (DV) clearance.

Benefits

As well as a competitive pension scheme, BAE also offers employee share plans, an extensive range of flexible discounted health, wellbeing & lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

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