Production Operations Manager (12 month FTC)

Company Description

We're ASOS. We blend our flair for fashion with our love of cutting- edge technology, but more importantly were interested in how we can bring the best out of you.

We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgment, and channel your creativity into a platform used by millions.

Through our Fashion with Integrity strategy we are driving diversity, equity and inclusion across every aspect of ASOS and ensuring every ASOSer can be their authentic self at work. We want our people to be whoever they want to be, because we believe people who bring their best selves to work, do their best work.

Job Description

The Production Operations Manager is responsible for the effective operational and financial management of Studios production resources. The role leads a team of four, manages a departmental budget of approximately £13 million, and ensures that people, freelance resource and financial processes are aligned with business priorities.

• Lead and develop a team of four direct reports, creating a collaborative, high-performing culture with clear processes and efficient ways of working.
• Conduct regular one-to-ones, providing coaching, objective reviews, development planning and progression support.
• Own and manage the £13 million departmental budget, including planning, forecasting, reforecasting, allocation and financial governance.
• Oversee financial administration, including expenditure tracking, purchase orders, invoicing and monitoring actual spend against budget.
• Produce weekly and monthly reports, dashboards and analysis, translating complex data into clear insights for senior stakeholders.
• Analyse model expenditure and bookings by shoot category to track performance against forecasts, budgets and production plans.
• Lead half-year and year-end budget reviews using multiple data sets, Power Query and Power Pivot.
• Maintain a high-quality freelance talent pool through effective vetting, performance reviews and relationship management.
• Develop freelance resourcing strategies that optimise allocation, cost and performance, while forecasting future requirements.
• Identify cost savings, operational improvements and efficiencies using data-led insights.
• Improve and automate team workflows using Power Automate and Power Apps.
• Supporting our culture by championing Diversity, Equity & Inclusion strategies.

Qualifications

• Experience using Power Automate and Power Apps to improve workflows or reduce manual activity.
• Experience working within a studio, fashion, e-commerce, creative production, media or content environment.
• Experience supporting organisational change or transformation programmes.
• Strong business acumen, with the ability to interpret operational performance metrics to identify opportunities and implement focused action plans
• Effective communication and problem-solving skills, with the ability to manage competing priorities and resolve escalated customer and team member situations
• Adaptable and agile, with the ability to respond to change and leverage technology (including AI-enabled tools) to improve operational efficiency and team effectiveness

Additional Information

What's in it for you

• Competitive salary, pension, and private medical care scheme
• Performance related bonus
• Flex benefits allowance - which you can chose to take as extra cash, or use towards other benefits
• 25 days paid annual leave + an extra day for your birthday
• Employee discount (hello ASOS discount!)