Head of Quality Improvement and Assurance

Job Description

Company Description

We're ASOS. We blend our flair for fashion with our love of cutting- edge technology, but more importantly were interested in how we can bring the best out of you.

We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgment, and channel your creativity into a platform used by millions.

Job Description

As part of the Sourcing and Technical leadership team, the Head of Quality Improvement and Assurance will drive end-to-end quality strategy, ensuring best-in-class standards in materials, fit, construction, and supplier compliance. They will oversee QA processes, defect prevention, return rate reduction, and supplier incentives for consistent high-quality output, leveraging data-driven insights to enhance product durability and customer satisfaction.

You will...

• Define and enforce quality & fit benchmarks aligned with industry leaders
• Lead QA & QC processes (supplier audits, batch testing, real-time defect tracking)
• Oversee fabric & garment testing, pre-shipment inspections, and lab compliance
• Develop supplier incentives for quality consistency and accountability
• Improve speed-to-market while maintaining quality standards
• Implement data-driven monitoring and AI-powered defect detection
• Track KPIs: defect rates, first-pass approval rates, return reasons, and supplier compliance
• Lead and build a strong Quality Improvement and Assurance team, providing clear direction and development to the team and encouraging collaborative ways of working
• Motivate and engage the team through recognition and regular feedback
• Lead and drive business wide initiatives and projects, positively influencing and championing change
• Build and leverage relationships with a network of appropriate internal and external stakeholders to deliver and evolve strategy.

Qualifications

About You

• A confident leader with significant industry experience in fashion quality assurance & improvement
• Expertise in garment construction, fabric, fit, and supplier management
• Strong background in QA automation, compliance, and real-time monitoring tools
• Data-driven, proactive, and collaborative across buying, design, and logistics
• Excellent communication, stakeholder management and influencing skills
• An effective and inclusive management style, role modelling positive behaviours and providing the team with clear direction and development

Additional Information

What's in it for you?

• Employee discount (hello ASOS discount!)
• ASOS Develops (personal development opportunities across the business)
• Employee sample sales
• Access to a huge range of LinkedIn learning materials
• 25 days paid annual leave + an extra celebration day for a special moment
• Discretionary bonus scheme
• Private medical care scheme
• Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits

Why take our word for it? Search #InsideASOS on our socials to see what life at ASOS is like.