IT L1 Support

Job Description

APM Terminals

At APM Terminals, a global leader in port and terminal operations, we enable global trade and drive sustainable growth. What drives us forward is a mindset of always improving — observing how work happens, identifying what creates value, and removing what gets in the way. We constantly look for smarter, simpler, and safer ways of operating. If you thrive in environments where people value learning and are committed to continuously improve daily operations, join us and be apart of our journey.

At APMT Terminals, we foster a dynamic learning and training culture that empowers our employees to excel. Our commitment to improvement is driven by Lean principles, ensuring that every team member has the opportunity to develop their skills and advance their careers. Experience a diverse, multinational workplace where your operational insights directly influence how we work.

As an international business on a high-tech journey, we don't just transport millions of tons of cargo. We're leading a digital revolution in global trade, creating opportunity for millions of customers around the world through new technology, data science, and artificial intelligence.

Our vision is to be the global integrator of container logistics. It’s not only about helping our customers source, manufacture and sell their products, it’s about empowering them to access and contribute to a fairer and more sustainable economy.

To realize this vision, we are building a world-class team of technical talent.

We are hiring an IT L1 Support Analyst (Associate) reporting to the Senior Support Manager. You will serve as an Associate IT Support Analyst playing a crucial role in providing front-line IT technical support to APMT Port Terminals within the organization.

This position involves troubleshooting and resolving basic IT issues, assisting with hardware and software problems, and ensuring that technology-related inquiries and incidents are addressed promptly through effective escalation if required to the next level of support.

Day to day could look like

• Respond to user-reported IT issues through various channels, providing assistance to business users in our Global Terminals.
• Troubleshoot and resolve technical issues, such as login problems, basic software errors, and system issues. Troubleshoot hardware and software issues and facilitate timely repairs or replacements. Install and update software applications and operating systems.
• Assess the severity of incidents and escalate complex issues to other specialized IT teams as needed.
• Prioritize and manage multiple support requests effectively to meet service level agreements (SLAs).
• Monitor core systems relative to dashboard and automated alerting plus react as appropriate based on the potential impact of any deviation to preferred operation.Maintain accurate records of support activities, including issue descriptions, resolutions, and user interactions. Contribute to the creation and updating of IT support documentation and knowledge base articles.
• Assist in managing IT equipment inventory, including tracking assets, performing audits, and assisting with procurement.
• Adhere to IT security policies and best practices. Report security incidents promptly to the IT security team.

Who we’re looking for

• A Bachelor’s degree in Information Technology is a plus OR similar qualifications developed via career experience.
• Basic understanding of computer hardware and software, and basic knowledge in Service Management and Support Structures would be advantageous
• Provide first line support to a diverse set of Technologies including Terminal DC infrastructure and Terminal Business Services (IT Applications).
• Experience using ITIL to support globally managed applications would be advantageous but not essential.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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