Control Room Lead

Job Description

APM Terminals

Appetizer
Are you ready to embark on an exciting career journey in the dynamic world of terminal operations? APM Terminals is a global leader in port and terminal management. As part of the A.P. Moller-Maersk Group, we're dedicated to delivering excellence in container handling, logistics solutions, and maritime services across the globe.
At APM Terminals, a global leader in port and terminal operations, we enable global trade and drive sustainable growth. As part of the A.P. Moller-Maersk Group, we connect economies and communities worldwide. Our success is driven by a strong commitment to LEAN methodologies, embedding continuous improvement into every aspect of our operations. Join us and be part of a team that values excellence, collaboration, and innovation.
Join us as we continue to shape the future of global trade and make a meaningful impact on communities worldwide. Discover your potential with APM Terminals and become part of a team that's redefining the industry standards. Apply now and let's build a brighter future together!

Role Purpose

The Control Room Lead is responsible for managing the daily operations of the Security Control Room, ensuring continuous monitoring of terminal systems, accurate incident reporting, and timely escalation of events. The role plays a critical part in supporting safe and secure terminal operations by ensuring that security processes are executed in a structured, efficient, and compliant manner.

Key Responsibilities

• Promote and strengthen security awareness across all levels of the organization
• Oversee the effectiveness of security operations within the Control Room
• Ensure compliance with contractual quality standards related to guarding services
• Monitor and enhance security measures to mitigate potential risks
• Ensure accurate, timely, and high-quality reporting of incidents and activities
• Manage and evaluate Technical Surveillance Counter Measures (TSCM)
• Support effective emergency and incident response processes
• Contribute to Travel Risk and Journey Management activities

Accountabilities

• Provide security guidance and support to internal stakeholders
• Plan, schedule, and oversee daily security operations and activities
• Monitor and ensure performance of external security service providers
• Prepare detailed incident reports using internal systems
• Support HSE initiatives through inspections, supervision, and enforcement of rules
• Assist in implementing and monitoring security procedures and controls
• Identify, assess, and mitigate security risks across operations
• Ensure daily reporting and performance tracking of security activities
• Maintain accurate records of inspections, audits, and investigations
• Conduct security trainings, drills, and awareness sessions
• Advise operational teams on current security risks and issues
• Support response to security incidents and ensure availability of required resources
• Manage port/terminal access control processes
• Ensure compliance with contractual obligations of guarding providers
• Support crisis management preparedness and implementation of action plans
• Drive continuous improvement of HSSE processes and systems

Qualifications & Experience

• Master’s degree (Bac +5) in a technical, logistics, or related field
• Previous experience in security operations is highly preferred
• Knowledge of security risk identification and management is an advantage
• First Aid and Firefighting certification is a plus

Skills & Competencies

• Strong stakeholder management and relationship-building skills
• Excellent communication skills in Arabic, French, and English
• Strong organizational and planning capabilities
• Ability to work under pressure and remain calm in critical situations
• High attention to detail and reporting accuracy
• Proactive mindset with a focus on continuous improvement

What We Can Offer
At APMT Terminals, we foster a dynamic learning and training culture that empowers our employees to excel. Our commitment to continuous improvement is driven by LEAN principles, ensuring that every team member has the opportunity to develop their skills and advance their careers. Join us to be part of an innovative environment where your growth is our priority, and experience the numerous advantages of being a valued member of our team:

• A supportive, collaborative environment grounded in safety, trust, and inclusion
• Continuous learning, upskilling opportunities, and professional development pathways
• Exposure to cutting-edge technologies across Operations, IT, and OT
• A global network offering career mobility and diverse learning experiences
• A culture that values innovation, wellbeing, and work‑life balance

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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