Maintenance Support Manager

Job Description

Location: Kings Lynn, Norwich, Ipswich
Contract: Permanent
Salary: Circa £43,470

At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.

Who we are?

Integrated Maintenance, Repair & Development Services (IMRDS) Alliance – Part of the Anglian Water network, focuses on infrastructure maintenance work and is responsible for: water network pressure management, asset performance, planned and reactive maintenance, leakage reduction and supporting resilient water supply across the region.

An exciting opportunity has arisen to join Water Networks within IMRDS as a Maintenance Support Manager.

The Maintenance Support Manager plays a key role in supporting the Maintenance Manager by driving operational excellence across the treated water network. The role provides leadership to a team of Assistance network technicians, ensuring the effective delivery of planned and reactive maintenance while maintaining a calm and stable network. You’ll play a vital part in improving asset performance, reducing operating costs, leakage and interruptions to supply, while upholding the highest standards of safety, quality and customer service.

Reporting to the Maintenance Manager, you’ll deliver operational business processes and build strong working relationships within Water Networks and across other business units, contractors and suppliers to ensure maintenance activities are efficiently planned, delivered and recorded.

This role is a mix of field engagement and office based working.

What does it take to be a Maintenance Support Manager?

• Lead, coach and develop a team of Assistant Network Technicians and assist with the Maintenance Delivery Technicians
• Own and deliver the area maintenance plan, ensuring work is prioritised, planned and completed effectively
• Review maintenance reports and ensure accurate data capture in systems
• Support maintenance planning and scheduling alongside the Maintenance Manager
• Oversee equipment, materials and van stock, ensuring availability, calibration and compliance
• Support maintenance activities including impact planning and traffic management requirements
• Liaise with Network teams, contractors and other workstreams to minimise customer and network impact
• Promote asset enhancements and efficiency improvements within the maintenance workstream
• Champion health, safety and environmental compliance including POWRA, lone working and vehicle checks
• Ensure hygiene compliance and high standards of professionalism in all field operations
• Own the customer experience by resolving queries and supporting high VSAT and CMeX performance
• Track and report on key performance metrics including I2S, abort rates, hygiene audits and safety compliance
• Carry out regular active management of the field team

A little bit about your skills, experience and behaviours….

• Strong knowledge of water network operations
• Proven experience leading and managing operational or maintenance teams
• IT literate with confidence using operational and performance management systems
• Excellent communication skills with the ability to influence at all levels
• Analytical, proactive and solutions focused mindset
• Strong commitment to safety, quality and environmental responsibility
• Take ownership of issues and drive them through to resolution

Why Anglian Water?

At Anglian Water, our people are at the heart of everything we do, and we ensure their hard work is recognised and rewarded. Some of our benefits include:

• Bonus scheme
• Private healthcare
• Competitive pension scheme
• Up to 26 days annual leave, increasing with length of service
• Flexible benefits to support your wellbeing
• Inclusion is for Everyone

We are an equal opportunity employer and consider all suitably qualified applicants, regardless of gender identity, ethnic origin, nationality, religion, age, sexual orientation, disability, or any other protected characteristic. We focus on merit and passion for creating better outcomes and are committed to fostering an inclusive environment where all colleagues feel they belong.

If you are a motivated and experienced leader ready to take on a challenging and rewarding role, we would love to hear from you. Apply now!

Closing Date: 29th April 2026
#loveeverydrop