IMA Scheduler

Job Description

Location: Lancaster House, Huntingdon

Salary: Competitive with benefits

Contract Type: Permanent

At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.

Who we are?

Integrated Metering Alliance (IMA) is the team that provides new and replacement meters, water saving initiatives and develops new ways to better service our customers. This area of Anglian Water has a whole host of roles and opportunities available, from operational frontline work to project management, data analysis and more.

IMA is part of the Embedded Alliance within Anglian Water, which means they work together with other organisations to form a partnership of skill sharing and using the best person and team for the job.

If you want to join a team that is rapidly expanding, full of growth opportunities and networking opportunities with partner organisations, join us.

Job Overview

We are looking for a highly organised and customer-focused IMA Metering Scheduler to join our Operational Management Centre (OMC). This role is critical in planning and managing future work schedules for our metering operatives, ensuring we meet customer expectations, maximise productivity, and achieve key performance targets including CMeX and RMeX.

You will work closely with in-day schedulers, delivery coordinators, and field resources to ensure effective scheduling, right-first-time delivery, and a seamless customer experience. You’ll also use systems such as SAP and Oracle to produce accurate schedules, monitor work status, and support operational efficiency.

This is a key role within the IMA OMC team and essential to the success of our metering operations.

Key Responsibilities

• Plan and schedule metering work to meet business performance targets while delivering excellent customer service.

• Ensure metering operatives are fully utilised, dependencies are understood, and work is planned within levels of service.

• Support the successful delivery of CMeX and RMeX by aligning scheduling activity with customer and operational expectations.

• Manage future work schedules and resolve jobs that cannot be automatically scheduled.

• Maintain clear, accurate system updates in SAP and Oracle, ensuring all necessary text and information is recorded.

• Liaise with delivery coordinators, customers, and field resources to ensure work can be carried out as planned.

• Apply, manage, and monitor permits, utility drawings, Traffic Management requirements, and third-party enquiries including Cadent and Network Rail.

• Review schedules daily and adjust for training, leave, unavailability, or unforeseen changes.

• Manage OOH jobs, appointment booking, plumber assist filters, and on-call rotas where required.

• Support rework reduction by ensuring issues are actioned immediately with minimal customer impact.

• Monitor mailbox activity, respond to customer scheduling queries, and support proactive identification of duplicate or abortive work.

• Assist with contingency procedures during incidents or system outages, ensuring accurate reporting and recovery.

Skills and Qualifications

• Educated to A-Level standard or equivalent.

• Experience in an operational, scheduling, or customer-facing environment.

• Strong awareness of IMA processes and operational metering activities.

• Excellent knowledge of SAP and Oracle systems.

• Strong communication, analytical, and problem-solving skills.

• Ability to make sound decisions in a high-pressure, fast-moving environment.

• Excellent IT skills with the ability to prioritise and manage changing workloads.

• A positive, flexible, team-focused approach with exceptional customer service skills.

Why Anglian Water?

Our people are important to us, and we want to ensure they are rewarded for the great work they do. Some of our benefits include:

• Bonus scheme

• Private health care

• Competitive pension scheme

• Up to 26 days annual leave rising with length of service

• Flexible benefits to support your wellbeing

Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.

We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.

If you feel this is the next move for you to start or enhance your career with Anglian Water, then please apply today!

Closing date: 4th December 2025

#loveeverydrop