Head of Infrastructure & Operations

Job Description

c£112k per annum dependent on skills and experience

37 hours per week

Permanent

Location: Huntingdon - hybrid working 2/3 days per week in the office

we would be grateful if previous applicants did not re-apply

Are you a strategic technology leader with a passion for operational excellence and digital transformation and looking to be part of our Senior Leadership Team? We’re looking for a Head of Infrastructure and Operations to safeguard and advance the operational performance, stability, reliability and resilience of Anglian Water’s digital estate.

You’ll drive innovation, automation and continuous improvement across hybrid environments, while shaping the future of service management and digital engagement.

In this role, you will:

• Lead the strategic direction and day-to-day digital operations, including budget costs, of infrastructure, digital workplace and service management

• Drive operational excellence of digital and data services, owning key operational measures and ensuring all SLAs are achieved

• Ensure operational stability, resilience, service predictability, and performance across digital and data platforms

• Oversee capacity planning, disaster recovery, patching, and the management of technical debt

• Develop and embed best-practice service management processes (ITIL-aligned)

• Manage outsourced service providers and ensure delivery to agreed SLAs

• Collaborate with Product, Technology and Cyber Security teams to align on delivery and risk

• Foster a high-performing, inclusive team culture and support career development

• Champion health, safety, and wellbeing through our “Safer Every Day” initiative

We’re looking for someone with:

• Extensive experience in infrastructure architecture, hybrid cloud environments and service operations

• Proven leadership in managing complex IT and OT environments and driving operational excellence

• Strong knowledge of service management best practices ideally within an Agile, DevOps and Product Management environment

• Experience in vendor management, contract governance and strategic sourcing

• A collaborative leader with strong influencing, communication, and change management skills with the ability to build strong partnerships across all stakeholder groups

• Commercially astute with a strategic mindset and a passion for innovation

• Experience with Lean, DevOps, or similar methodologies

• Expertise in disaster recovery, business continuity and cybersecurity alignment

• A track record of delivering digital optimisation, operational and service excellence

As a valued employee, you’ll be entitled to:

• 30 days holiday plus bank holidays (with flexibility for religious holidays)

• Car Allowance

• Personal private health care

• Life cover – 8x annual salary

• Competitive pension scheme – we double-match your contributions up to 6%

• Annual bonus scheme and lifestyle benefits

Why Join Us?

We’re more than just a water company. We’re a purpose-led organisation committed to sustainability, innovation, and making life better for our customers and communities. Join us and help shape the future of digital infrastructure in the water industry.