Events and Visitor Services Assistant

Job Description

Park Events & Visitor Services Assistant

AVH Parks Ltd – part of Anglian Water Group (AWG)
Location: Alton Water
Hours: Includes weekends & school holidays

Salary: from £28,000 per annum

Are you creative, customer‑focused, and passionate about the outdoors?

Do you love bringing people together through memorable activities and events?

AVH Parks Ltd manages 14 stunning parks across the region—including Rutland Water, Grafham Water, Alton Water and Pitsford Water—and we’re looking for a dynamic Park Events & Visitor Services Assistant to help us create brilliant visitor experiences and spaces all year round.

Alton water, located in Suffolk offers a range of exciting experiences for our visitors. You will become a key member of the visitor facing team, based on site at Alton Water

About the role

As a key member of our visitor-facing team, you’ll help design, deliver and promote a wide range of events, activities and visitor experiences. From family-friendly seasonal activities to supporting large park events and frontline customer service positions and welcoming customers to our campsite no two days are the same.

You’ll use your creativity to bring our parks to life—dressing and stocking visitor centres, generating engaging social media content, and developing fresh ideas that inspire people to visit and return. You’ll also welcome, meet and greet our customers on our park and ensure their day and experience is one that they wont ever forget. You won’t be afraid to get stuck in with all aspects of our visitor facing customer service roles and will quickly become an expert in everything the park as to offer.

This is a hands‑on, varied role perfect for someone who thrives in a busy customer‑focused environment and enjoys working outdoors.

What you’ll be doing

Events & Activities

• Support the planning and delivery of an exciting calendar of park events

• Lead small-scale activities, especially weekends and school holidays

• Assist with large events

• Report on visitor participation and activity performance

Marketing & Promotion

• Create engaging social media content and respond to customer enquiries

• Use upselling techniques to promote park activities and offers

• Dress and theme visitor centres and cafés to enhance seasonal appeal

Visitor Services & Customer Care

• Deliver exceptional customer service across all park touchpoints

• Provide support on tills, car park systems, and general enquiries

• Upsell products, activities and catering options

Meeting Room & Venue Support

• Coordinate meeting and conference bookings

• Provide a warm welcome to delegates and ensure smooth on‑site delivery

• Liaise with catering teams to meet bespoke requirements

General Administration

• Manage emails, bookings, systems and park technology

• Support internal processes and assist park teams where needed

What we’re looking for

Essential:

• Excellent customer service skills

• Strong organisation and communication abilities

• Proactive, solutions‑focused mindset

• Confident using MS Windows and digital systems

• Full driving licence

Desirable:

• Experience supporting events or activities

• Social media content creation experience

• First Aid certificate

• Creative flair and passion for outdoor recreation

Why join us?

Working at AVH Parks means joining a welcoming, passionate team dedicated to providing outstanding visitor experiences. You’ll help bring joy to thousands of visitors each year—all while working in some of the most beautiful natural spaces in the region.

We’ll support your development, encourage your ideas, and give you the freedom to make a real impact.

Ready to apply?

If you’re creative, energetic and excited about delivering memorable experiences in the great outdoors, we’d love to hear from you.

Apply now and help us Make Today Great for our visitors—every single day.