Job Description: Job Description We are looking for Travel & Expenses Customer Support - German Speaker to join our GBS in Coimbra! Responsibilities - your mission
Manage incoming phone calls, emails and chat messages
Maintain a positive and friendly tone with customers at all times
Identify and assess Airbus travelers needs to achieve satisfaction and maintain professional customer support
Build sustainable relationships and trust with Airbus travelers through open and interactive communication
Provide accurate, valid and complete information by using the knowledge about Airbus Policies/guidelines, country specific Tax laws and usage of Expense reporting tools.
Handle Airbus travelers complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and keep records of customer interactions
Meet personal/Customer Care Team targets and call handling quotas
Follow communication procedures, guidelines and policies
Requirements - our ideal candidate will have Applicants must have:
1+ year work experience, ideally in Customer Support or Contact Center
Fluency in English and German;
Strong phone contact handling skills and active listening
Applicants ideally should have:
Proven customer support experience or experience as a Client Service Representative
Good awareness of any potential compliance risks and committed to act with integrity
Autonomous, proactive and able to take initiatives
Ability to promote best practices when communicating with Airbus travelers
Customer focus and ability to adapt/respond to different types of characters
Strong knowledge of computer operation and standard office software (Service now, GOOGLE workplace)
Ability to multitask, prioritize, and manage time effectively
Resilient and strong self-control when handling customer complaints
KDS NEO experience is preferred but not a prerequisite
Ability to communicate clearly with end-users, peers and management
Benefits - what’s in it for you:
Diverse career opportunities within Airbus European core countries or in other regions around the world.
A hybrid working model, allowing you to combine onsite and offsite work.
A modern office well connected to public transportation.
A motivated and fun crew to grow and build and shape the GBS together.
An intense and exciting onboarding experience.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Portugal SA Employment Type: Permanent ------- Experience Level: Professional Job Family: Accounting By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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