As a Solutions Account Manager at Satair, you will manage complex Managed Solutions for global airline and MRO customers, balancing customer expectations with internal operational capabilities and financial performance. This full-time, permanent position is based in Singapore, requiring occasional international travel and proficiency in Mandarin.
Requirements
Bachelor's Degree in Engineering, Computer Sciences, or Business Administration.
More than 3 years of work experience in aerospace in a customer-facing role.
Project management and/or process design experience.
Proficiency in spoken and written Mandarin.
Basic knowledge of financial reporting and terminology.
Preferred: Programming skills, experience dealing with aviation MROs, airlines, or suppliers.
Skills & Responsibilities
Mandarin communication: Deliver effective communication, negotiations, and query resolution with Mandarin-speaking airline partners and customers.
Data analysis: Analyze large data packages to support operational delivery and solutions performance.
Project management: Lead or support design activities on new campaigns and manage improvement projects to boost profitability.
Financial acumen: Maintain accountability for in-service deal operations and financials in collaboration with local customer teams.
Potential transition routes: People from customer success, account management, or aerospace operations roles may bring relevant client-facing and analytical skills, alongside meeting mandatory language and industry requirements.
Job description
Job Description:
This job is based in Satair, if you want to know more about our business, please click here to find out more.
Job Objectives
Reporting to the Head of Solutions Account and Program Management you will be working with our colleagues worldwide. You will work directly with our external Airline and MRO customers, being responsible for the lifecycle of complex Managed Solutions. As a Solutions Account Manager, you are the bridge between the Solutions customers and our internal operations, championing the customer requirements and expectations; and balancing these against our internal capabilities and goals. Accountable for both operational delivery and financial performance.
You have the opportunity to experience all aspects of Satair’s activities plus gain a unique insight into our customer operations and day to day challenges.
Job Responsibilities
In-service Deals
Ownership of the allocated Contracts, with accountability of in-service deal operations and financials in collaboration with local Customer teams
Ensuring common understanding and delivery of the contributing functions.
Launch / drum beat actions with the respective functions to ensure high service level and drive our profitability.
New Campaigns / Customers
Lead/support design activities on new campaigns
Aligning customer requirements with existing capabilities and identifying gaps
Integrate service extensions into customer’s operations
Grow the Solutions portfolio in alignment with Solutions Design Director
Define Solutions requirements and manage changes across all supporting functions: data management, supply chain, IT, quality, product management, accounting and finance.
Other duties reasonably determined from time to time by the Company
Secondary Responsibilities
Perform data analysis.
Provide back office support to local teams in case of: incidents, service level underperformance or lack of training and tools.
Job Requirements
Bachelor's Degree in Engineering, Computer Sciences or Business Administration
More than 3 years of work experience in aerospace in a customer facing role
Project management and/or process design experience
Able to analyze large data packages. Programming skills will be a plus
Experience dealing with aviation MRO’s, airlines or suppliers will be a plus
Basic knowledge of financial reporting and terminology
Proficiency in spoken and written Mandarin to effectively communicate with Mandarin-speaking customers and airline partners, including negotiations and queries
Strong analytical skills combined with social competences
High level of energy, persistence and “can do” attitude
Customer oriented
Team player
Open minded. Experience dealing with different environments/cultures
High professional integrity and ethical standards
Available for occasional international travel
Autonomous and self-driven
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company: Satair Pte Ltd
Contract Type: Permanent
Experience Level: Professional
Job Family: Customer Account and Service Management
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