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Working at Airbus

  • Company employees
    165000

Hiring in

  • Global

Office locations

As a Material Support Site Representative for Airbus Defence and Space SAU in MAESAL Albacete, you will act as the primary Airbus focal point at customer facilities. This permanent and full-time professional role focuses on managing Spares and Repairs processes, optimizing contract effectiveness, and ensuring customer satisfaction.

Requirements

  • Professional experience level in material support, logistics, or customer services and support.
  • No specific educational degree or minimum years of experience stated in the posting.

Skills & Responsibilities

  • Customer management: Act as the local focal point for customer escalations, prioritizations, and internal materials meetings to ensure high customer satisfaction.
  • Process optimization: Monitor KPIs, conduct deep performance analyses, and identify risks to implement mitigation actions.
  • Order and logistics management: Focus on managing the Customer OrderBook and working closely with the Global Logistics Network for warehouse and transport operations.
  • Compliance: Ensure all customs and export control processes are properly fulfilled with a commitment to integrity.
  • Potential transition routes: People from supply chain, logistics coordination, or customer support roles may bring relevant organizational and client-facing skills, alongside meeting professional communication and process management requirements.

Job description

Job Description:

IMPORTANT: Real location of the position is MAESAL Albacete

Act as an Airbus focal point at customer facilities ensuring correct management of Spares & Repairs processes as part of the C3 contract.

Boost processes optimization and contract effectiveness

Focus on managing Customer OrderBook and performance for Spares and Repair processes within EF contracts scope.

Monitor OD KPIs, carrying out a deep analysis in order to improve the performance of the whole organization

Identify and inform of any potential risks to n+1 and ensure implementation of mitigation actions among the operational teams.

At local level, act as focal point for any customer escalation or prioritization, and ensure priorities are clear for the operational teams in order to ensure Customer satisfaction.

Ensure customs & export control processes are properly fulfilled

Work very close with Global Logistics Network (Both warehouse and transports)

Assist to internal EF Materials meetings and coordinate any operative issue/activity related to Customer.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Defence and Space SAU

Employment Type:
Permanent
-------

Experience Level:
Professional

Job Family:
Material Support & services

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Apply now
Airbus

Material Support Site Representative

Albacete
On-site

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