Join MBDA as a Product Support Manager - Export in the Air Dominance sector. This full-time role offers a salary of up to £65,000 with hybrid working (1-2 days on-site) in Stevenage or Bristol. You will lead In-Service Support for export customers, ensuring delivery and driving new support contracts.
Requirements
Broad-based engineering background with substantial knowledge and experience in weapons systems support.
Degree level qualification in a numerate or technical discipline is beneficial.
Effective written and verbal communication skills with the ability to influence and negotiate.
Must be a British Citizen or dual UK national holding SC security clearance, typically requiring 5 years of continuous UK residency.
Skills & Responsibilities
Engineering background: Enables understanding of technical and logistics requirements of different customers and weapons systems.
Communication skills: Facilitates effective stakeholder engagement, negotiation, and cross-functional collaboration.
Strategic thinking: Drives the planning of support work and enables the organization to support the product through its lifecycle.
Customer service focus: Ensures high levels of service delivery and response to export requests for in-service contracts.
Potential transition routes: People from project management, military logistics, or systems engineering roles may bring transferable technical and operational skills, alongside meeting security clearance and stakeholder management requirements.
Job description
An exciting opportunity has arisen within our Customer Support and Services (CSS) business area, for a Product Support Manager in the Air Dominance sector. We are looking for a passionate individual to lead the In-Service Support across Export Customers.
Salary: Up to £65,000 depending on experience
Dynamic (hybrid) working: Variable but 1-2 days per week on-site would be beneficial to build effective joint working between departments and with our customers.
Security Clearance: British Citizen or a Dual UK national with British citizenship – Needs to hold SC.
Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.
You typically need 5 years of continuous UK residency. Not having spent five years in the UK may not automatically disqualify you, but please be aware we cannot guarantee the outcome of the security clearance process and this may impact your ability to work for MBDA; these are processed on a case by case basis.
What we can offer you:
Company Bonus: Bonus of up to 21% of base salary
Pension: maximum total (employer and employee) contribution of up to 14%
Flexible working: We welcome applicants who are looking for flexible working arrangements
Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
Facilities: Fantastic site facilities including subsidised meals, free car parking and much more…
Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more*.*
The opportunity:
An opportunity has arisen within our Customer Support and Services business area, for a Product Support Manager to ensure delivery of In-Service Support. This will involve support to the existing fleet of Meteor in service and will include bidding activities to win new support contracts. The successful candidate will take the lead in ensuring all product support activities are planned, managed and delivered in a manner which satisfies not only our contractual obligations but at all times maintains MBDA reputation throughout the product In-Service Lifecycle.
This opportunity will give you considerable scope to improve programme management skills, develop Customer facing skills and promote your profile internationally within MBDA.
What we're looking for from you:
A broad based engineering background, a degree level qualification in a numerate / technical discipline would be beneficial, with substantial knowledge and experience support of Weapons Systems.
Understanding of the technical and logistics requirements of different customers and awareness of their cultures
Effective communication skills, both written and verbal with the ability to influence and negotiate with stakeholders across the business
Passion and commitment to delivering high levels of customer service
Ability to develop support solutions and respond to export requests for in-service contracts
Prioritisation and ability to deal with multiple issues on a regular basis
Effective planning of support work, from supply chain through to customer delivery
Strategic thinking enabling CSS to support the product through its life cycle
Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given
MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.
We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more…
We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.
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