IT Business Analyst

Job Description:

Responsibilities - your mission

We are looking for a highly motivated IT Business Analyst to join Airbus in our GBS office in Lisbon.

This role is responsible for the operational IT support for systems and applications in "run mode" ensuring a smooth experience to end-users.

The ideal candidate is an analytical thinker with a passion for troubleshooting with a deep understanding of IT infrastructure and continuous improvement mindset.

Key Responsibilities:

• Work closely with stakeholders to understand business processes, challenges, and requirements.
  
• Monitor and maintain critical IT systems, applications, and infrastructure to ensure high availability, performance, and reliability.
  
• Diagnose, troubleshoot, and resolve technical issues related to hardware, software, and network systems.
  
• Provide Tier 2/3 support to internal teams or end-users, escalating complex issues when necessary.
  
• Perform routine maintenance tasks, including system updates, backups, and security checks.
  
• Document incidents, problems, and solutions to build a robust knowledge base.
  
• Contribute to the automation of repetitive tasks and processes to improve efficiency.
  

Requirements - our ideal candidate will have

Technical Skills:

• Understanding of IT infrastructure, including servers, networks, and cloud technologies.
  
• Experience with relational database management and querying.
  
• Familiarity with operating systems (Windows, macOS, Linux).
  
• Shell batch scripting (Bash and/or Powershell).
  
• Development skills are a plus, such as Python, Java, C#, or JavaScript.
  
• Knowledge of ITIL processes and best practices is a plus.
  
• Knowledge of GenAI technologies is a plus.
  

Soft Skills:

• Fluent level of English.
  
• Willingness to learn and develop new skills.
  
• Excellent problem-solving and analytical abilities.
  
• Good documentation and communication skills to interact with technical and non-technical stakeholders.
  
• Ability to manage time effectively and prioritize multiple tasks in a dynamic environment.
  
• A proactive mindset with a focus on continuous improvement.
  

Educational and Professional Background:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  
• 1-3 years of experience in similar roles.
  

Benefits - what’s in it for you

• Diverse career opportunities within Airbus European core countries or in other regions around the world.
  
• A hybrid working model, allowing you to combine onsite and offsite work.
  
• A modern office at Parque das Nacoes , well connected to public transportation.
  
• A motivated and fun crew to grow and build and shape the GBS together.
  
• An intense and exciting onboarding experience.
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Portugal SA

Employment Type:
Permanent
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Experience Level:
Entry Level

Job Family:
Digital

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.