Join Airbus in Lisbon, Portugal, as a Health & Safety Administrative Support professional in a permanent, full-time role featuring a hybrid working model. You will support customers and the FISH platform by managing ticketing systems, handling basic troubleshooting, and guiding stakeholders.
Requirements
Up to 2 years of experience.
Fluent English required; business level Spanish, French, or German are nice to have.
Basics of one EHS domain (Environment, Health & Safety) regulations and compliance is a plus.
Previous experience in a ticketing system platform is a plus.
Strong customer orientation and team player mindset.
Skills & Responsibilities
Ticketing systems: Manage help desk software and ticket system repositories to resolve or escalate issues efficiently.
Customer support: Direct customers to appropriate resources, FAQs, and user guides while providing basic remote troubleshooting.
Stakeholder management: Schedule and manage technical meetings with business stakeholders and support their training.
Process improvement: Understand the big picture, support change, and focus on priorities within a complex industrial environment.
Potential transition routes: People from customer service or administrative roles may bring strong communication and support skills, alongside meeting the language and organizational requirements.
Job description
Job Description:
We are looking for HR support to join Airbus in our GBS.
Responsibilities - your mission You will be giving support to customers and the FISH platform for several Airbus subsidiaries and regions worldwide where we operate.
As part of the central support team you will have to manage:
Support the central Ticketing system repository;
Manage help desk software or ticket system and maintain it up-to-date;
Perform basic remote functional Troubleshooting to identify easy Root Cause analysis;
Stay up-to-date with updates related to the given product and being able to explain some high level feature in regards to the tool version;
Research questions on available resources (FAQ manual)
Direct the customers to right available user guide/support when relevant
Delegate any others topics to the second level support
Navigate into a complex and challenging industrial Environment
Focus on priority & escalate when necessary
Follow up with the supplier for ticketing resolution/escalation
Manage technical meeting with business stakeholders
Support training of business stakeholders
Requirements - our ideal candidate will have:
Basics on one EHS domain (Environment, Health & Safety) regulations and compliance will be a plus;
Fluent level of English and Business level of Spanish and French or German languages would be nice to have;
Up to 2 years of experience;
Strong and ideally proven customer orientation mindset
Strong team player with the ability to support and accompany change;
Capacity to improve, understand the big picture and end vision;
Previous experience in ticketing system platform would be nice to have;
Benefits - what’s in it for you:
Diverse career opportunities within Airbus European core countries or in other
regions around the world.
A hybrid working model, allowing you to combine onsite and offsite work.
A modern office well connected to public transportation.
A motivated and fun crew to grow and build and shape the GBS together.
An intense and exciting onboarding experience.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company: Airbus Portugal SA
Employment Type: Permanent -------
Experience Level: Professional
Job Family: Customer Account and Service Management
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At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
