As the Head of Training Operations at Airbus Helicopters Malaysia SDN. BHD. in Subang, Malaysia, you will lead the execution of pilot and technician training contracts. This is a permanent, full-time professional leadership role focused on driving contract delivery, team performance, and customer satisfaction.
Requirements
Professional experience in operations management, leadership, or training contracts.
No specific degree requirements stated in the posting.
No minimum years of experience specified in the posting.
Skills & Responsibilities
Contract execution: Develop and execute contract delivery strategies aligned with corporate financial targets and global customer satisfaction metrics.
Team leadership: Lead, mentor, and develop a high-performing operations team fostering a culture of safety and continuous improvement.
KPI monitoring: Establish and monitor key performance indicators including operational results, customer satisfaction, safety, and capacity.
Process harmonization: Drive alignment and harmonization of processes, reporting, and systems with central functions and organization.
Potential transition routes: People from aviation management or operations leadership roles may bring strong team leadership and contract management skills, alongside meeting the role's professional leadership requirements.
Job description
Job Description:
The Head of Training Operations is responsible for execution of all pilot and technician training contracts, including complex training solutions (up to flight operations) supporting customers during their Entry Into Service and for direct sale-contracts.
Contract Execution: Develop and execute a contract delivery strategy that aligns with corporate financial targets and global customer satisfaction metrics.
Team Leadership: Lead, mentor, and develop a high-performing operations team, fostering a culture of safety and continuous improvement..
Establish and monitor key performance indicators (KPIs such as but not limited: operational results, customer satisfaction, safety. capacity)
Drive effective alignment and harmonization of processes, reporting, and systems with Central functions and Organisation
Governance: Lead regular operational "drumbeats" (reviews) to ensure departmental alignment with strategic objectives and performance targets for both suppliers and customers.
ensure the customer satisfaction
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company: Airbus Helicopters Malaysia SDN. BHD.
Employment Type: Permanent -------
Experience Level: Professional
Job Family: Leadership
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
