Join Airbus Helicopters España in Albacete, Spain as a Customer Logistics Manager NH90 (Temporal). This is a full-time, temporary/agency professional role focused on managing customer spares orders, coordinating with suppliers, and ensuring high customer satisfaction.
Requirements
Degree or Master in Economics or Management required.
Customer-oriented mindset and material support experience required.
Fluency in English and Spanish is required; French or German is valuable.
Knowledge of supply chain, business & finance management, and aeronautics standards.
Skills & Responsibilities
Supply Chain Knowledge: Coordinate with suppliers, NHI, and spare managers to manage orders, optimize customer support, and ensure timely parts deliveries.
Problem-Solving: Analyze existing data misalignments and discrepancies, anticipating risks to implement corrective actions effectively.
Business Management: Issue and update provisioning plans, control warehouse activity, and manage the spare parts order book.
Communication: Act as the focal point for spares orders, reporting contract status and maintaining close contact with customers to meet commitments.
Potential transition routes: People from supply chain coordinator or logistics analyst roles may bring relevant inventory management and customer service skills, alongside meeting the required degree and language proficiencies.
Job description
Job Description:
Job Description and Tasks
Act as AHE Focal Point for spares orders towards Customer and NHI
Manage customer orders for spares and AGEs
Perform contract piloting and report contract status to CSM
Be in close contact with customers in order to anticipate needs and to satisfy contract commitments and end user expectations.
Coordinate with DPC CLM in NHI to ensure spares deliveries from PC
Coordinate with equipment suppliers to ensure spares deliveries
Coordinate with NH90 Spare Manager to monitor deliveries and optimize customer support
Coordinate with Material Support NH90 specialist to ensure parts deliveries
Improves customer satisfaction on Spares services.
Analyze and manage spare parts order book.
Ensure transversal coordination with different departments to fulfil customer needs
Issue and update of Provisioning Plan
Report generation to allow customer monitoring
Analysis of existing problems (misalignment of data, discrepancies, etc)
Control of warehouse activity to ensure readiness of material to be delivered.
Execute the Intervention/ Reception of spare parts with customer according to calendar and accomplish the budget forecast.
Competences
Customer Oriented
Team Management
Knowledge of Supply Chain
Knowledge of Business & Finance Management
Continuous Improvement methodologies
Capacity to welcome problems and put in place corrective actions.
Knowledge of aeronautics standards
Soft Skills
Ability to work in an international & multicultural environment
Ability to build working relationship across multiple disciplines
Autonomy and rigor to apply and follow standards
Capacity to anticipate risks and difficulties
Capacity to analyze, to propose solutions in a synthetic way
Good communication skills
Value creation oriented
Initiative and proactivity
Languages
Fluent in English & Spanish
French or German valuable
Profile
Degree/Master in Economics or Management
Customer Oriented & Material Support Experience
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company: Airbus Helicopters España, SA
Employment Type: Agency / Temporary -------
Experience Level: Professional
Job Family: Material Support & services
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