Join Airbus Helicopters Malaysia as an A400M GSD Representative on a fixed-term, full-time basis located in Subang, Malaysia. This entry-level role is responsible for supporting A400M fleet operations, providing Ground Support Device and Maintenance Data System advice, and coordinating on-site technical services.
Requirements
Diploma in any field, preferably Engineering or IT (required).
Minimum 1 year of working experience in aircraft maintenance system and records (required).
Good command of written and spoken English and Malay (required).
Proficiency in Microsoft Office; SAP knowledge is desirable.
Excellent analytical, problem-solving, communication, and interpersonal skills.
Skills & Responsibilities
Maintenance Data System (MDS) support: Advise customers and track MDS queries and resolutions to ensure smooth live operations.
Database and system administration: Support application use by RMAF personnel and assist in managing databases, access rights, and servers.
Coordination and compliance: Provide coordination between Airbus Defense and Space and customers for retrofit activities while adhering to regulatory requirements.
Communication and problem solving: Utilize analytical and interpersonal skills to resolve technical issues and maintain a query knowledge database.
Potential transition routes: People from aircraft maintenance, IT support, or customer service roles may bring relevant technical and communication skills, alongside meeting the mandatory diploma and language requirements.
Job description
Job Description:
Scope of Position
Responsible to support all the activities and operations in relation to A400M fleet support conducted on-site that require Ground Support Device (GSD) advice, assessment and support at Royal Malaysian Air Force (RMAF), Subang.
Key Responsibilities
Advise the customer in all activities relevant to Maintenance Data System (MDS) support for platform and application services during LIVE operations.
Ensure appropriate tracking of the Maintenance Data System, Engineering Office department (MDS AMTAC) queries:
Acknowledge and register queries, escalate to next support level if local answer is not possible, implement solution received and check that incident is properly addressed (resolution or workaround)
Ensure appropriate tracking of the queries and answer providing input to a Query Knowledge Database (QKDB) with the events descriptions and correct answers that will be harmonized with the on-site technical services from other Ground Support Device (GSD), to have a broad Ground Support Device (GSD) queries-answer knowledge database.
Ensure systems support on-site, by delivering the following services:
Support the use of the application by trained Royal Malaysian Air Force (RMAF) personnel
Support to administer in the management of databases, access rights and servers
Provide coordination and assistance between Airbus Defense and Space (ADS) and Customer for aircraft retrofit activities when deemed necessary.
Upkeep and live Airbus Values, Leadership Model and Code of Conduct to be the exemplary to others and to promote and increase the awareness of Airbus Values, Leadership Model and Code of Conduct.
Carry out any other task as directed by the superior.
Minimum Requirement
Diploma holder with minimum 1 year of working experience in aircraft maintenance system and records or Diploma in any field (Preferably Engineering or IT)
Good command of written and spoken English and Malay
Excellent computer skills and proficient in Microsoft Office (SAP knowledge is desirable)
Good analytical and problem solving skills
Excellent communication and interpersonal skills
Ability to understand, interpret and apply regulatory requirements and workplace agreements
Able to work independently with minimal supervision
High degree of credibility, independence, integrity, confidentiality and trust
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company: Airbus Helicopters Malaysia SDN. BHD.
Employment Type: Fixed term -------
Experience Level: Entry Level
Job Family: Material Support & services
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