Join Mondelēz International as a Customer Development Executive on a 9-month Fixed Term Contract in Coolock, Dublin, Ireland. In this office-based/hybrid role, you will manage customer deductions, ledgers, pricing claims, and trade spend alongside commercial and finance teams.
Requirements
Administrative experience required.
Business partnering experience required.
Good knowledge of Excel required.
Fluent English required.
Knowledge of SAP and Categories/Customers preferred.
No specific degree or minimum years of experience stated.
Skills & Responsibilities
Excel: Utilise spreadsheet capabilities to manage ledger reconciliations, track trade spend management, and handle invoicing and pricing claims accurately.
Communication skills: Partner with sales managers, commercial and finance teams, and external customers to resolve queries, disputes, and debt collection effectively.
Attention to detail: Ensure accurate record retention, compliance with SOX controls, and proper posting to trade accruals in line with company procedures.
Stakeholder management: Coordinate across a complex internal structure and external customers to handle increased invoicing and price changes.
Potential transition routes: People from customer service, accounts receivable, or junior sales administration roles may bring strong organisational and analytical skills, alongside meeting administrative and communication requirements.
Job description
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It With Pride.
Reporting directly to Sales Planning Manager, the Customer Development Executive will operate as part of our Sales Revenue Planning team within the Sales organisation; and should deliver on the key business goals of Net Revenue per tonne and Customer Investment.
How you will contribute
You will:
Manage the customer deductions for accounts, whilst putting the customer at the heart by developing the relationships to minimise disputes and maximise opportunities to resolve and collect debt.
Business partner sales managers to ensure we work together to manage their accounts’ ledger and debt. Ensure effective communication to improve results.
Be responsible for the timely payment of customer invoices in line with company procedure to ensure that we minimise outstanding deductions on the ledger and post to trade accruals accurately to reflect current liability.
Have regular reviews with commercial and finance teams to ensure trade spend management and timely closure and release of funds through recycling, or recognition of additional liability through manual accruals.
Pricing: Responsible for managing the resolution of pricing claims through collaboration with sales, Customer
Be responsible for managing a clean reconciled ledger for respective accounts.
Be a Point of contact to provide support to key internal contacts, 3rd parties and customers in respect of timely query resolution.
Be responsible for, accurate and complete, record retention in line with company policy. Ensure SOX controls of proof of performance and price change backup are met. Ensure audit evidence exists to support promotional authorisation and invoice payment.
Contribute towards a continuous improvement mind-set to improve process and ways of working.
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Customer Service Mind-set
Excellent Communication skills
Strong attention to detail and organisation skills
Analytical ability
Ability to work on own initiative.
What you need to know about this position:
The CDE should develop key business relationships with their respective Customer Account Managers to ensure that strong links are built to enable better results, while supporting all customers. The Key Business Partners will be Customer Account Managers, Customer Planning Execs and Sales Finance Analysts.
Internal:
The role needs to manage multiple stakeholders in a complex internal structure to build links with various functions.
External:
The FMCG landscape is constantly changing resulting in more demands on our team to handle an increased level of invoicing and price changes. The role has direct contact with external customers.
Job specific requirements:
Fluent English required.
Administrative experience required.
Good Knowledge of Excel required
Ability to manage multiple stakeholders to build links with various functions
Business Partering experience required
Knowledge of SAP preferred
Knowledge of Categories and Customers preferred.
Travel requirements: none
Work schedule: office based/hybrid working
The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland.
No Relocation support available
Business Unit Summary
Mondelēz International, Inc. empowers people to snack right in over 150 countries around the world. We are leading the future of snacking with mouth-watering iconic brands such as Oreo, belVita, LU and Ritz biscuits; Cadbury Dairy Milk, Green & Blacks, Milka and Toblerone chocolate; Philadelphia and Dairylea cheese; and Maynards Bassetts, Trebor and Trident gums. Our more than 80,000 colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
