As a Prime Claims Handler, you will support customers through unexpected events affecting their home or belongings. By showing empathy, professionalism and care, you will provide reassurance and help make the claims journey as straightforward and stress-free as possible.
You will take ownership of new and existing claims, working with customers, suppliers and internal teams to progress each claim and achieve fair and timely outcomes. You will provide clear updates, resolve enquiries and make informed decisions in line with the customer’s policy and our claims processes.
You will also have the opportunity to share feedback and ideas that help us improve our processes, customer experience and overall service.
About the role
We are looking for positive and customer-focused Claims Handlers to join our Household Claims Prime team.
You will manage new and existing household claims, primarily by telephone, providing support and guidance throughout the claims journey. Working as part of a supportive team, you will manage your own caseload and work within agreed service standards, timescales and performance expectations.
If you thrive in a fast-paced environment, enjoy helping customers and want to be part of a positive and collaborative team, we would love to hear from you.
Main Duties and Responsibilities
Skills and Experience
Essential
Desirable
Location
This is a hybrid role, with the successful candidate required to work from Cardiff two days per week.
What’s in it for you?
Our journey is your journey. Every individual, regardless of role or department, automatically becomes an Admiral shareholder after 12 months, with an annual free share allocation of up to £3,600. As co-owners, you don’t just work here – you Share in Our Future.
There are so many things that make Admiral a great place to work, and our culture is something that really has to be experienced. Our people consistently tell us how much they enjoy working here, and we’re proud to have been recognised as a Great Place to Work for over 20 years.
Flexibility and work-life balance are important to us, which is why your time will be split between home and the office.
At Admiral, you’re accepted, supported and empowered to Be You. Because you’re brilliant.
The application process
We understand that a lengthy recruitment process can be frustrating, so we’ve kept things simple with a three-stage application process. Our goal is to give you an outcome within weeks, not months.
Once you submit your application, it will be reviewed by a member of the team. If successful, you’ll be invited to a short telephone interview. If you progress from there, the final stage is an interview at our office.
During this session, you’ll experience our culture first-hand, learn more about the role and complete a final face-to-face interview.
Disability Confident Leader
As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.
If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email Samantha Bevan or contact us on 07443573168. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.
