Deskside Team Lead

Job Description

Role: Deskside Team Lead

Location: Site‑based

Reporting To: Service Delivery Manager

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

Role Overview

The Deskside Team Lead is responsible for the day‑to‑day management of a Tech Bar service and Deskside Support team, ensuring a high‑quality, customer‑focused end‑user experience. The role combines people leadership, service ownership, and oversight of key aspects of the device lifecycle, acting as the primary on‑site escalation point for end‑user computing (EUC) services.

This role is highly visible, balancing operational delivery with leadership, stakeholder engagement, and continuous service improvement.

Key Responsibilities

People Leadership & Team Management

• Lead, coach, and develop a team of Deskside Engineers, setting clear expectations for service quality, behaviours, and performance.

• Manage rotas, on‑site coverage, and resource allocation to ensure consistent Tech Bar and deskside support.

• Conduct regular 1‑to‑1s, performance reviews, and development planning.

• Foster a positive, customer‑centric culture focused on ownership and accountability.

• Own the operational delivery of the Tech Bar service, ensuring a welcoming, efficient walk‑up support experience for end users.

• Oversee deskside support operations, ensuring incidents and requests are handled effectively through Service Now.

• Act as the primary escalation point for complex technical issues, dissatisfied users, and high‑priority incidents.

• Ensure consistent adherence to SLAs, service standards, and documented processes.

• Oversee key elements of the end‑to‑end device lifecycle, including device provisioning, swaps, rebuilds, refresh, recovery, and secure decommissioning, working with current vendors.

• Ensure devices issued via the Tech Bar or deskside teams meet approved build and security standards.

• Maintain oversight of asset accuracy, stock levels, and device health in collaboration with suppliers and internal teams.

• Ensure Tech Bar and deskside teams are prepared to support incident response activities, including War Room setups where required.

Personal Skills

• Line Management experience of technical resources

• Performance reviews and driving team continuous improvement initiatives

• Proactive and outcome-based mindset

• Rota Management

• Handling Escalations

• Client and vendor relationship management

• Self-starter, attention to detail, excellent organisation and communication

• 2-3 years’ experience working in a similar role

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 750,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

Equal Employment Opportunity Statement
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Closing Date for Applications 28th August 2026

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.