Deskside Support Engineer

Job Description

Role: Deskside Support Engineer
Location: London

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

NaviSite are looking for an experienced Desk Side Support engineer to join our expanding team and work on one of our customer sites based in London.
To be considered for this role you should have at least 2 years’ experience in a similar role.

Key Responsibilities

• Provide onsite IT support via Tech Bar (walk-up) and deskside channels

• Take ownership of incidents and service requests, ensuring timely resolution in line with SLA targets

• Troubleshoot hardware and software issues across:

  • Laptops, desktops (Windows & Mac)

  • Mobile devices and peripherals (monitors, docks, printers)

• Log and manage all activity in ServiceNow, maintaining accurate and auditable records

• Act as the onsite escalation point for issues raised by remote Service Desk teams

• Escalate complex issues to resolver groups with clear diagnostics and business impact

• Support major incidents where required with onsite coordination

• Deliver a high-quality Tech Bar experience, focusing on quick resolution and user satisfaction

• Contribute to knowledge base articles and reusable fixes to support continuous improvement

• Support the end-to-end device lifecycle, including builds, provisioning, swaps, and refresh

• Ensure compliance with corporate build, security, and configuration standards

• Assist users with account access, authentication, and collaboration tools (e.g. M365)

Essential Technologies:

• Knowledge of AD, Azure AD, Intune, Autopilot Managed Engine, Office365, Exchange, Exchange Online, Power automate and SharePoint.

• Working knowledge of Service Now, Adobe products and DocuSign

• Knowledge of supporting Windows based and Mac Devices.

• Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS) is an important asset.

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

Equal Employment Opportunity Statement
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.