VodafoneThree - Technical Systems Lead

Job Description

Location: London or Newbury + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday



Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.



Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.

What you’ll do

The Technical Systems Lead provides deep technical insight across ND&I tools by understanding system interactions, data flows and integration constraints. The role enables effective product decisions, supports feasibility for AI and automation, and strengthens tooling performance across ND&I.

• Build a clear technical understanding of ND&I’s tooling ecosystem, including system interactions, data flows, integrations and dependencies across OSS, IT and operational systems.
• Partner with Product Managers (AI & Automation and In‑Life Tools) to assess technical feasibility, constraints, risks and options for new capabilities, enhancements or tool replacements.
• Analyse end‑to‑end system behaviour and identify impacts of tooling changes across upstream/downstream systems, ensuring alignment with ND&I operational needs.
• Work closely with OSS Design to validate solution concepts, ensuring proposals meet integration, data, performance and security requirements without duplicating formal architecture ownership.
• Support evaluation of new tools or AI/automation opportunities by assessing fit with ND&I systems, data availability, technical constraints and integration complexity.
• Provide technical input to incident root‑cause investigations, partnering with the In‑Life Product Manager, OSS and IT teams to clarify expected behaviour and system dependencies.
• Maintain technical artefacts such as system interaction maps, data flow views and integration overviews to improve understanding and decision‑making across ND&I.
• Support POCs, pilots and MVPs by advising on technical considerations, integration needs, data readiness and system behaviours while Product Managers retain product ownership.
• Participate in tooling governance and prioritisation forums chaired by the Senior Manager Digital Solutions & Tooling, providing technical insight, risks and recommendations.
• Ensure ND&I tools adhere to agreed technical standards, data governance principles and operational readiness expectations by influencing through expertise rather than design authority.

Who You Are

• Strong experience in technical roles across digital tooling, OSS, IT or systems integration environments.
• Deep understanding of system interactions, data flows, APIs, interfaces and integration patterns in complex operational ecosystems.
• Ability to analyse technical constraints, dependencies and system behaviours to inform product decisions.
• Experience working alongside Product Managers, Architects, Engineers and operational teams to shape feasible, value‑aligned solutions.
• Understanding of AI/automation concepts and data requirements to support feasibility assessments.
• Skilled in creating clear technical artefacts (integration views, flow maps, interaction diagrams) without owning formal architecture.
• Strong problem‑solving and diagnostic capability, especially in system behaviour and incident analysis.
• Excellent communication skills, able to translate technical insights into simple, actionable inputs for product and business teams.

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.



Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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