VodafoneThree - Senior Business Analyst

Job Description

Location: London or Newbury + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday



Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.



Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.

What you’ll do

The Senior Business Analyst plays a pivotal role in enabling ND&I’s tooling portfolio by translating product vision and business needs into clear, structured requirements that ensure effective design, build, testing and adoption across both AI‑enabled and in‑life digital tools.

• Partner with Product Managers (AI & Automation and In‑Life Tools) to refine use cases, features and backlog items, ensuring they are well‑defined, value‑aligned and ready for development.
• Elicit, analyse and document high‑quality functional and non‑functional requirements across ND&I, producing clear artefacts such as use cases, acceptance criteria and simple process or data views.
• Break down complex business problems into structured components, enabling aligned solution design and predictable delivery across operational and technical teams.
• Collaborate with OSS/IT, technical system leads and Application Engineers to assess feasibility and surface integration, data and security implications early, without owning technical design.
• Support AI & Automation initiatives by documenting automation use cases, business rules, decision logic and required data inputs/outputs, and by helping define measurable success criteria.
• Support lifecycle management of in‑life tools by capturing enhancement needs, assessing impacts across teams and ensuring governance documentation remains complete and auditable.
• Support issue and incident management for ND&I tools by analysing reported problems or defects, clarifying expected behaviour, and working with Product Managers, OSS/IT and delivery teams to enable timely resolution and reduce recurrence.
• Provide BA support to POCs, pilots and MVPs by refining scope, defining acceptance criteria and coordinating structured user feedback
• Support UAT planning and execution, validating delivered functionality against agreed requirements and business expectations.
• Maintain clear traceability between requirements, development outputs and intended business value throughout delivery

Who You Are

• Strong experience as a Business Analyst within digital, tooling, OSS/IT or technology‑enabled environments.
• Proven ability to operate within agile, product‑led delivery models, including backlog refinement and working within multi‑disciplinary squads.
• Skilled in requirements engineering, problem decomposition, business rules definition and translating business needs into structured artefacts.
• Good understanding of data flows, system integrations and governance considerations in complex, multi‑system environments.
• Ability to support both structured systems development and emerging AI/automation use cases.
• Excellent communication, facilitation and documentation skills across operational and technical audiences.
• Experience supporting POCs, pilots or MVPs through requirements clarity, acceptance criteria and feedback evaluation.
• Comfortable managing ambiguity, multiple initiatives and proactively escalating risks or misalignment.

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.



Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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