Vodafone Egypt- Customer Care Advisor

Description:

We are looking for graduates to kick start their career as ‘Customer Care Advisors’ at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt.
You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure and experience needed for you to grow professionally and develop your career path.
Apply now and join what is more than just a job!
Location: Cairo- Zahraa El Maadi

Job Responsibilities:

• Acts as a first point of contact with Customers to support in any inquiries
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets

Qualifications

• Good Communication Skills
• Excellent Command of the English language
• Strong Commitment and Dedication
• Age: Maximum 30 years
• Only graduated with Bachelor Degree
• Accounts to be hired: Consumer, Corporate Account and Internet Call Center (Technical Account)
• It is also a Plus if you have:

-Previous Experience in Customer Care
-Previous Experience in Mobile Internet and/ or ADSL support.
-CCNA certification