VBTS Manager

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role purpose:

The VBTS Manager is accountable for the end‑to‑end delivery, performance, cost efficiency, and continuous evolution of Vodafone Business Technology Services.
The role owns the service delivery operating model across Connectivity, Network & ICT Managed Services, Technical Support, Field Operations, and complex Enterprise and Public Sector projects (including Syzefxis), ensuring reliable service performance, scalable operations, and optimized cost‑to‑serve.
The VBTS Manager leads large, multi‑disciplinary technical organizations and vendor ecosystems, drives operational transformation and automation, and ensures that service capabilities evolve in line with Vodafone Business growth strategy and customer expectations.

Key accountabilities and decision ownership:

1. End to end delivery Ownership

• Own the end‑to‑end delivery and support model for VBTS services, covering product/solution delivery, managed services, technical support, and field operations.
• Accountable for service availability, stability, quality, and customer experience across all supported domains.

2. Operational performance and cost efficiency

• Own operational KPIs including service availability, SLA performance, incident resolution, and delivery effectiveness.
• Drive cost‑to‑serve optimization, productivity improvements, and operational efficiency across teams and suppliers.
• Define and execute continuous improvement initiatives, including process standardization, automation, and tooling evolution.

3. Technology and Support Model Evolution

• Lead the evolution of the VBTS operating model, ensuring alignment with business growth, portfolio evolution, and customer complexity.
• Sponsor and govern the adoption of new technologies, skills, platforms, and tools that improve service quality, scalability, and efficiency.

4. Public Sector and Complex Solutions Delivery

• Own delivery assurance for large‑scale and high‑complexity programs, including Public Sector initiatives such as Syzefxis.
• Ensure compliance with contractual, security, and government requirements.
• Act as escalation owner for critical delivery risks and service incidents.

5. Vendor and Ecosystem Management

• Own strategic relationships with vendors, integrators, and partners supporting VBTS operations
• Govern vendor performance, cost, and contractual compliance.
• Drive sourcing and partner strategies that balance quality, resilience, and cost efficiency.

Who you are

Must have qualifications:

Essential:

• Bachelor’s degree in Telecommunications, Computer Science, Engineering, or a related technical field
• 10+ years’ experience in technical, service delivery, or operational leadership roles within Telecoms or IT
• Proven experience managing managers and large technical teams in complex environments

Desired:

• Post‑graduate qualification (MBA or equivalent)
• Experience with large public sector or mission‑critical enterprise programs

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Award-winning work environment -certified #1 Top Employer in Greece
• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
• Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Remote work equipment to help you create a comfortable, ergonomic workspace at home
• Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
• Special employee offers and discounts

#LI-Hybrid #Vodafonespirit #Togetherwecan

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.