User Experience Designer

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking a User Experience Designer to lead standalone UX projects and optimise core online journeys across the Group Enterprise portfolio. The individual will be responsible for creating clear, engaging, and customer-centric experiences that improve conversion rates, task completion, and Net Promoter Score (NPS). This role requires a strong grasp of UX principles, research methodologies, and stakeholder management, with a focus on delivering impactful design solutions aligned with business goals.

What you’ll do

• Lead UX design efforts across multiple sites and projects, adhering to established standards and KPIs.
• Communicate and manage stakeholder engagement on the UX roadmap to ensure business alignment.
• Influence Product Managers to align technology capabilities with strategic goals.
• Manage digital creative agencies and ensure output meets Group Commercial and EO UX standards.
• Conduct primary and secondary research including interviews, surveys, market analysis, and web analytics.
• Create personas and analyse customer segments to inform design decisions.
• Collaborate with project teams to define strategy, site architecture, navigation, and user flows.
• Participate in usability testing and evaluations to enhance user experience.
• Balance user-centric design with business requirements.
• Work with stakeholders across multiple markets and organisational levels.

Who you are

• Minimum seven years’ experience in online roles, with at least five years in Usability, Information Architecture, or Design.
• Proven experience in UX/Interaction Design and/or Information Architecture.
• Strong understanding of mobile and web best practices, responsive design, and device optimisation.
• Commercial experience in Marketing, eCommerce, or Product Management.
• Excellent collaboration and stakeholder management skills.
• Skilled in wireframing, prototyping, and using content management systems (e.g., Adobe, Oracle WCS/WCP).
• Familiarity with online analytics tools such as Web Trends or Omniture Site Catalyst.
• Strong comprehension of information architecture, usability methodologies, and editorial disciplines.
• Bachelor’s degree in business, e-commerce, or web-related discipline.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to lead impactful UX projects across a global enterprise portfolio.
• Exposure to cross-functional collaboration with Product Managers, agencies, and stakeholders.
• Chance to influence digital strategy and contribute to business growth.
• Work in a dynamic, inclusive, and innovation-driven environment.

What skills you will learn

• Advanced UX research and design methodologies.
• Strategic stakeholder engagement and influence.
• Cross-market collaboration and enterprise-level project management.
• Enhanced proficiency in analytics tools and content management systems.
• Responsive design optimisation and front-end interactive design.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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