UNIX & SQL PRODUCTION SUPPORT ANALYST - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Unix & SQL Production Support Analyst with strong technical expertise in Unix, Shell scripting, and Oracle PL/SQL. The role involves supporting production environments, troubleshooting issues, and ensuring smooth operations for data migration and ETL processes. The individual will work in a 24/7 environment with rotational shifts, managing incidents, change requests, and ensuring compliance with SLAs and ITIL processes.

What you’ll do

• Participate in design and architecture for development projects in Unix and SQL.
• Deliver responsibilities from requirements capture to high-level and low-level design, including performance tuning.
• Write, debug, and fine-tune queries and Unix shell scripts.
• Execute scripts and SQL queries, manage sandboxes, and perform version and access management.
• Triage and participate in root cause analysis of data migration issues and implement code fixes.
• Identify bottlenecks and optimise migration processes.
• Monitor production environments, perform health checks, and ensure defect-free deliverables.
• Escalate or interact with relevant teams for resolution of service requests.
• Support SLA fulfilment and compliance with standard processes and practices.

Who you are

• 2–3 years of experience in Unix and SQL production support projects.
• Strong conceptual and practical knowledge of Unix, Shell scripting, and Oracle PL/SQL syntax.
• Familiarity with data warehouse concepts and ETL features such as high performance and parallelism.
• Knowledge of ticketing tools (e.g., Remedy) and ITIL processes for incident and change management.
• Excellent communication and interpersonal skills to work in a diverse and sometimes ambiguous environment.
• Ability to multi-task, prioritise effectively, and deliver results under pressure.
• Strong problem-solving, analytical, and troubleshooting skills.
• Flexible to work in 24/7 rotational shifts, including weekends and public holidays.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on critical production support projects in a global telecom environment.
• Exposure to ETL, data warehousing, and advanced troubleshooting techniques.
• Collaborative work culture with continuous learning and development opportunities.
• Experience in ITIL-based processes and global customer support.

What skills you will learn

• Advanced Unix and SQL scripting for production environments.
• Performance tuning and optimisation for ETL and data migration processes.
• Incident and change management aligned with ITIL standards.
• Problem-solving and root cause analysis in complex technical environments.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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