UK Mobile Field Dispatch Specialist - Bangalore-VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a skilled and proactive UK Mobile Field Dispatch Specialist to support 24x7 network operations by ensuring accurate ticket triage, effective field resource allocation, and timely resolution of faults. Based in Bangalore, this role interfaces closely with Assurance, Field Operations, Incident Management, and internal stakeholders to deliver operational excellence, meet dispatch SLAs, and uphold the highest standards of safety, compliance, and customer experience.

What you’ll do

Perform initial triage of fault tickets, providing clear analysis to ensure accurate onward dispatch.

Allocate reactive and planned work to field teams through manual assignment or automated optimisation tools.
Monitor, review, and manage ticket allocations through to resolution, ensuring escalation processes are followed where required.

Support engineers by arranging access, climbing permissions, escorts, and third‑party services in line with site‑specific and local procedures.

Monitor and resolve jeopardy alerts within agreed timelines, enabling engineers to execute work effectively.
Maintain high‑quality ticket documentation with concise, accurate notes covering actions taken, approvals, references, and timelines.

Act as the first point of contact for fault‑related issues, escalating promptly to Dispatch Management when needed.

Provide continuous telephone and hotline support to internal teams and external customers.

Monitor shared email accounts to identify known site or network issues and manage access or climb confirmations.
Ensure correct purchase order details and payment information are recorded to support accurate invoicing and chargebacks.

Comply with landlord, security, and special clearance procedures for site access and climbs.

Who you are

• Qualified in Electrical Engineering, Telecommunications Engineering, or an equivalent discipline.
• Bring 2+ years of experience in Telecom, BPO, or KPO environments, ideally within a fast‑paced ICT dispatch function.
• Comfortable interpreting technical fault information and dispatching work within defined KPI frameworks.
• Experienced in fault ticket handling and resolution processes, with exposure to customer‑facing escalation scenarios.
• Organised, adaptable, and able to manage multiple priorities in a 24x7 operational environment.
• Confident in influencing and collaborating with multi‑customer NOC teams and external partners to meet service requirements.
• Knowledgeable in engaging third‑party providers and understanding when external agencies are required.
• Demonstrate awareness of health and safety requirements within field operations.
• Proficient in Microsoft Word, Excel, PowerPoint, and Project; familiarity with Remedy or similar ticketing tools is advantageous.
• Able to communicate clearly and concisely, adapting style to different audiences and stakeholders.

Possess foundational knowledge of GSM, 3G, and 4G technologies

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Exposure to large‑scale UK mobile network operations within a global organisation.
• Opportunities to work closely with cross‑functional teams across assurance, field operations, and incident management.
• Development within a 24x7 operational environment that values accountability, teamwork, and customer focus.
• A role that supports continuous improvement initiatives and operational excellence.

What skills you will learn

• Advanced dispatch and resource optimisation techniques in a complex telecom environment.
• Deeper understanding of end‑to‑end fault management and escalation frameworks.
• Practical application of health, safety, and compliance standards in field operations.

Stakeholder management and influencing skills across internal teams and third‑party partners

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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