IPVPN Network Operations Engineer - PuneVOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Network Operations Engineer – IPVPN to support and monitor multiple IP networks and platforms, ensuring high-quality service delivery through effective monitoring, diagnostics, and first-line fault resolution. This role operates within a 24/7 shift environment and is critical to maintaining network stability and service continuity across Vodafone infrastructure.

What you’ll do

• Monitor IP networks proactively for alarms and service disruptions
• Perform triage of incidents and create tickets based on impact and risk assessment
• Execute first-line diagnostics and resolve faults where possible
• Escalate complex issues in line with defined customer and internal processes
• Support routine infrastructure maintenance and change implementation activities
• Collaborate with internal teams and stakeholders to restore services efficiently
• Contribute to fault reports and provide technical insights for continuous improvement

Support introduction of new technologies, services, and solutions

Who you are

• Experience of 2–4 years in telecommunications or related technical roles
• Basic understanding of routing protocols such as BGP, ISIS, and MPLS
• Working knowledge of Ethernet, IP, and data technologies (e.g. Cisco, Alcatel, Juniper, Nortel)
• Strong analytical and problem-solving skills
• Effective communication skills (written and verbal)
• Ability to work under pressure and manage time-sensitive tasks
• Willingness to learn and adapt to evolving technologies
• Familiarity with IT service management processes

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Exposure to large-scale global IP network operations
• Opportunity to work in a dynamic 24/7 network environment
• Continuous learning through hands-on troubleshooting and operations support
• Collaboration with cross-functional and global teams

What skills you will learn

• Advanced network monitoring and incident management
• First-line troubleshooting and escalation management
• Hands-on experience with core IP and VPN network infrastructure
• Change and problem management processes in telecom environments
• Stakeholder communication in high-impact operational scenarios

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2