Network Dispatch Operations Specialist - Bangalore-VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a driven and detail-focused professional to support network dispatch operations by managing fault tickets, coordinating field activities, and ensuring timely resolution of network issues through effective collaboration with internal teams and external partners.

What you’ll do

• Perform initial triage of fault tickets, analyse issues, and ensure accurate dispatch to field teams
• Allocate reactive and planned work to field engineers through manual and automated processes
• Monitor ticket progress end-to-end, ensuring timely resolution and adherence to escalation protocols
• Support engineers by arranging required access, permissions, and third-party services in line with safety and compliance standards
• Collaborate with Network Operations Centre (NOC) teams and stakeholders to drive continuous process improvements
• Maintain clear documentation within tickets, including actions taken, approvals, and timelines
• Provide real-time operational support via telephone channels and email communication
• Ensure compliance with site access, safety, and legal documentation requirements
• Track and manage service level agreements (SLAs) and prioritise work accordingly
• Contribute to reporting, including escalation summaries and performance insights

Who you are

• Experience in telecom, BPO, or KPO environments with exposure to dispatch or ticket management functions
• Strong understanding of ticketing systems (e.g., Remedy or equivalent) and dispatch workflows
• Ability to interpret technical fault data and make informed dispatch decisions
• Effective organisational and multitasking skills in a fast-paced operational environment
• Strong communication skills, with the ability to engage and influence internal teams and external partners
• Knowledge of GSM, 3G, and 4G technologies and field operations processes
• Familiarity with health and safety standards within field service environments
• Competency in Microsoft Office tools such as Excel, Word, and PowerPoint

Demonstrates collaboration, problem-solving, and adaptability

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best

What skills you will learn

• Opportunity to work in a global telecom environment with diverse stakeholders
• Exposure to end-to-end network operations and dispatch management processes
• Collaborative and supportive team culture focused on operational excellence
• Opportunities to contribute to process improvements and innovation initiatives

Experience in handling critical incidents and driving customer satisfaction

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

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Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2